Operations Assistant

Hub International Insurance•Greenville, NC

About The Position

The Operations Assistant position is a support position that assists with the operational non-sales functions and development of the department(s) or location for Commercial Lines, Personal Lines and/or Employee Benefits to ensure smooth, efficient, compliant service delivery and cross-departmental initiatives.

Requirements

2-5 years of applicable insurance/agency/operational experience preferred
Exceptional written and verbal communication skills
Superior customer service and problem solving skills
Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
Detail-oriented self-starter
Strong leadership, mentoring, and team-building skills
Significant skill in handling competing demands and projects
Excellent organizational skills and ability to prioritize and delegate responsibility
Mastery of virtual technology, including meeting scheduling, video display and screen sharing
Four-year college degree preferred
Relevant Insurance licenses per state/regional statutes and as required by management
Advanced professional designation highly desirable (e.g. AIC, AAI, ARM, CIC, CPCU)

Nice To Haves

2-5 years of applicable insurance/agency/operational experience preferred
Four-year college degree preferred
Advanced professional designation highly desirable (e.g. AIC, AAI, ARM, CIC, CPCU)

Responsibilities

Ensure regional operational standards are consistently met and maintained in alignment with HUB Corporate and regional directives.
Communicate goals, vision, and procedures effectively across teams to ensure alignment with leadership priorities.
Promote and sustain a culture of teamwork by encouraging collaboration and supporting cross-department initiatives.
Partner with Operational Leaders, Accounting, Human Resources, and other departments to implement regional projects and directives.
Coordinate and manage training logistics, including scheduling, reporting, materials distribution, and recordkeeping.
Participate in technology initiatives by attending change management meetings, sharing updates, maintaining SharePoint content, and troubleshooting basic issues.
Support operational audits and performance tracking by compiling data, reconciling reports, maintaining dashboards, and assisting with process improvements.
Oversee regional facilities and office operations, including mail and copier equipment, AED readiness, and security access.
Prepare and deliver management reports, summaries, and data analyses as required.
Pursue ongoing professional development and continuing education opportunities relevant to the insurance industry.
Maintain and update Standard Operating Procedures (SOPs) to reflect current workflows and compliance expectations.
Assist with communication of workflow or system changes by creating and distributing clear internal announcements or guides.
Uphold confidentiality and compliance with company policies, data privacy standards, and insurance regulations.
Performs other duties and projects as assigned

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives