Operations Assistant Home Care

Wellstar Health System

2d•Onsite

About The Position

The Operations Assistant is a key position in the operations of the Home Health clinical teams. The responsibilities of this role will vary and could include the processing of field staff and office personnel payroll, the processing of department specific accounts payable, the processing of patient start of care paperwork, answering incoming calls and phone calls from patients, physicians, and referral sources; creation of patient specific documents; patient lab registration, follow up and tracking, ordering patient supplies, ensure accuracy of patient census, initiate and update daily, weekly, monthly on-call rotation and tracking of PTO requests, reconciliation of visits to order profiles; processing of hospital communicators and team phone calls from patients, staff, referral sources, etc. This position will support teams that provide service within a six-county area, with a growing patient census of approximately 450+ patients, and 120 staff.

Requirements

High School Diploma General or GED General
Minimum 2 years administrative or operational assistance experience, preferably in a healthcare or homecare setting
Effective communication
professional
multitasking
dependable
problem-solving
organization
Microsoft Office Suite

Responsibilities

Accurately process weekly time, into payroll system
Order and pull patient care supplies, as needed
Fax/mail discharge instructions and medication list to patients, as directed
Maintain and track calendars for on-call, PTO rotation, holiday coverage, communicate with team members
Order office-based supplies, as needed
Create Admission packets
Timely and accurate registration of patient labs
Follow and tracking of patient lab results
Assist patient care staff, with needs, to enable world-class service
Monitor ROC process, to ensure timely resumption of care is established
Answer incoming calls, timely & routing appropriately
Monitor and produce accurate patient census
Accurate and timely processing of accounts payable
Produce daily and weekly status update reports
Tracking of patient start of care paperwork, to comply with CMS regulations
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct.