Operations Assistant (seasonal)

Desert Botanical Garden•Phoenix, AZ

4d•Onsite

About The Position

Provide exceptional customer service on the Membership Helpline while answering general Garden questions, updating contact information and assisting with ticket and membership purchases. Other responsibilities include processing memberships and gifts and maintaining constituent records in the Salesforce database.

Requirements

High school diploma and minimum three years’ experience in an office and/or customer service environment
At least 3 years’ experience in an office and/or customer service environment.
Experience with CRM systems, Salesforce experience preferred.
Experience with Ticketure or other ticketing systems preferred.
Dependable and self-motivated, with the ability to work independently and as part of team to meet deadlines in a fast-paced environment
High level of professionalism and discretion with confidential information
Must be a self-starter and team player with the ability to work with minimal supervision.
Proficient in Microsoft Office, especially Excel, Word and Outlook.
Experience with financial transactions, specifically with a point-of-sale system preferred.
Exceptional customer service and written/verbal communication skills.
Able to handle multiple projects and tasks efficiently in a fast-paced environment with a courteous, enthusiastic approach
Flexible schedule to include weekends, holidays and evenings.

Nice To Haves

Salesforce experience preferred.
Experience with Ticketure or other ticketing systems preferred.
Experience with financial transactions, specifically with a point-of-sale system preferred.

Responsibilities

Provide exceptional customer service to members, donors and guests via the Membership Help Line and Membership email by promptly responding to requests for information and assistance.
Help ensure the Development Operations team meet the Garden’s internal and external goals for customer service
Enter, maintain, and update constituent records in Salesforce by ensuring data integrity and accuracy when following prescribed procedures. This includes updating database to reflect address changes received from the USPS and working on special projects as needed. Perform cleanup in the database.
Participate in the weekly rotation of routine tasks including pulling web orders, calculating kiosk membership revenue, preparing contribution record forms, distributing mail, and answering Membership Helpline phone calls and email inquiries.
Enter gifts and memberships into Salesforce with 48-hour gift acknowledgement goal
Process credit card, cash, and check payments for all levels of membership and annual appeal gifts
Enter Individual, General and Garden Fund memberships into Salesforce
Prepare contribution record forms; provide details to the Accounting Office
Assist in administrative support for the Development department
Assist with maintenance of donor hard copy files as needed
Support selected fundraising and special events such as Dinner on the Desert and Las Noches de las Luminarias