Operations Assistant: Alternative in the Community

Community Partners in Action•Hartford, CT

2d•Onsite

About The Position

Community Partners in Action (CPA) is a nearly 150-year-old organization dedicated to criminal justice reform and advocating for the dignity of individuals within and outside of prison. CPA offers programs in reentry and housing, youth initiatives, a Prison Arts Program, and alternatives to incarceration, aiming to positively transform individuals and society. Serving over 4,000 individuals annually in Connecticut, CPA relies on partnerships and support from various entities. The organization is guided by its BEDI (Belonging, Equity, Diversity, and Inclusion) culture, committed to fostering an inclusive and equitable workplace and driving constructive change in Connecticut's criminal justice system to end racial inequities and ensure the humanity and dignity of those involved.

Requirements

High school diploma or GED
Demonstrated ability to perform administrative functions
Ability to interact with multi-cultural populations
Strong communication skills
Strong emotional intelligence
Strong teamwork skills
Strong decision making skills
Strong organizational/prioritization skills
Attention to detail
Adaptability
Must share the belief that people can change and individuals in need deserve quality services and an opportunity to succeed
Must have and maintain a valid CT driver’s license
Must have and maintain reliable transportation

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Provide telephone coverage including screening calls and documenting messages
Provide general office management; maintain central filing system; order and manage office supplies and equipment
Attend meetings and record minutes as requested
Greet clients and visitors and connect them with the appropriate AIC staff
Maintain client and visitor logs
Maintain and update AIC forms
Create and update AIC client files
Conduct intakes of new AIC clients
Operate and manage office technology, including Microsoft Word, Excel and Outlook
Make timely accurate entries in Client Data Collection System (CDCS)
Participate in all required training
Communicate effectively with all staff, client and referral resources
Establish and maintain professional boundaries with all staff, clients and referral sources
Promote a culture of respect, empathy, mutual support, belonging and work to eliminate any unconscious bias or discrimination in our beliefs, rules and systems
Assist in the supervision of AIC interns as they schedule and conduct intakes or new clients
Assist in the oversight and coordination of clients in the Probation Administration Program known as JAMS and of "urine only" Bail clients throughout their commitment to the AIC