Operations Assistant (Mandarin Required)- San Diego

UniUni•San Diego, CA

12d•Onsite

About The Position

The Operations Assistant will be responsible for managing daily logistics operations, including DSP and driver management, morning dispatch execution, redelivery assignment, address correction, and exception package handling. This role requires strong communication and coordination skills to ensure efficient and accurate delivery processes. The ideal candidate will have experience in logistics or last-mile operations and be proficient in relevant systems.

Requirements

Experience in logistics, last-mile operations, or dispatch coordination preferred.
Familiar with DSP model and driver performance management.
Strong problem-solving and multitasking ability in fast-paced environment.
Proficient in Excel and dispatch systems.
Bilingual (English/Chinese) preferred.

Responsibilities

Coordinate daily with DSPs and drivers to ensure attendance, route readiness, and compliance.
Verify driver check-in, route assignment, and departure timelines.
Monitor driver performance, POD compliance, and communication quality.
Escalate service or behavioral issues to Hub Manager as needed.
Prepare and release daily routes according to volume and cutoff time.
Confirm route allocation accuracy and system alignment before driver departure.
Conduct dispatch briefing for drivers (special notes, weather, backlog, service reminders).
Ensure all scanners/devices are functioning prior to route launch.
Review failed delivery cases and assign redelivery routes accordingly.
Coordinate with DSPs to ensure next-day redelivery completion.
Monitor aging packages and prevent backlog accumulation.
Track repeat failure addresses and escalate recurring issues.
Review incorrect or incomplete addresses in the system.
Conduct address verification and update system records timely.
Communicate corrected information to drivers and DSP teams.
Reduce delivery failure caused by zipcode or input errors.
Identify and categorize exception packages (damaged, missing, customer unavailable, restricted access, etc.).
Investigate root causes and document findings.
Coordinate with warehouse team for package location and status verification.
Ensure proper system update and status accuracy for all exceptions.
Maintain real-time communication between dispatch, DSPs, warehouse, and management.
Provide daily dispatch and exception summary report.
Support operational improvement initiatives to enhance dispatch efficiency and reduce cost.