Operations Assistant Store Manager in Training
About The Position
The Operations Assistant Store Manager in Training (OASM-IT) program at The Home Depot is designed to provide comprehensive, hands-on experience in the core functions of an Operations Assistant Store Manager. This training program includes mentorship and leadership development, preparing trainees to manage various store operations such as associates, sales, customer service, safety, product availability, store presentation, and profitability. Trainees will learn to oversee key areas including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. They will collaborate with store leadership to develop and implement strategies for sales and profitability, create departmental game plans, and ensure smooth operations. OASM-ITs are expected to lead by example and uphold company policies. The training period lasts up to 6 weeks, focusing on executing OASM key responsibilities.
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Completion of a high school diploma and/or GED.
- 3 years of work experience.
- 2+ years of leadership experience.
Nice To Haves
- Completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
- 3 years of leadership experience.
- Demonstrated ability to collaborate and work effectively with cross-functional teams.
Responsibilities
- Participate in a structured training program covering retail store management, including operations, customer service, sales & profitability, and company policies.
- Learn and demonstrate tactics to support key accountabilities: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues, and supporting service needs for installed sales/special orders and product sales.
- Learn and demonstrate the performance management process, including reviewing associate performance and executing the associate disciplinary process.
- Complete all assigned training modules and assessments.
- Supervise associates in the selling effort, lead the GET culture, and set the example.
- Drive customer service and associate engagement, ensuring customer concerns are solved effectively and promptly.
- Work with key partners to plan merchandise placement, signing, and support stock integrity through inventory management.
- Learn to maintain and operate all store equipment and systems, and manage daily financial operations.
- Perform Opening, Closing MOD, and other whole store focus responsibilities.
- Adhere to all Company policies and procedures and hold associates accountable for following them.
- Gain command of store standard operating procedures (SOP’s), especially those involving Safety compliance, and learn tactics to maintain process accuracy and mitigate shrink.
- Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines.
Benefits
- Pay range between $73,100.00 - $83,100.00 for California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
