Operations Assistant Manager

Teleperformance•Tallahassee, IN

14d•Remote

About The Position

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Requirements

Must have at least 6 months experience in case management and or benefits verifications
Flexible to work Monday-Friday and any 8 hours between 8:00AM-8:00PM EST
Must be located in one of these states FL,TN,NJ,TX,MI, PA
Ownership mentality from intake to resolution
Ability to lead through rapid ramp environments
Data-driven decision making
Root cause analysis and process improvement
Strong coaching and supervisor development skills
Patient-first mindset
Ability to manage multiple priorities while maintaining NPS, QA, and productivity goals
Escalation and stakeholder management
Proven ability to lead teams, manage KPIs, and drive results using data and sound business judgment.
Minimal project management skills with the ability to manage multiple projects simultaneously and meet deadlines.
Excellent verbal and written communication skills, with the ability to effectively convey complex compliance requirements to various stakeholders.
Demonstrated ethical judgment and integrity in handling confidential and sensitive information.
Proactive in identifying operational compliance issues and implementing effective solutions.
Must be able to show stable work history, dependability,
Understand KPI and Operational Delivery/Execution with a strong desire to help, coach and develop teams to being #1.
Must be able to complete background check
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy

Nice To Haves

Ability to translate client goals into operational action plans

Responsibilities

Knowledge of insurance verification workflows
Understanding of payer rules and coverage determination
Experience managing authorization/prior authorization processes
Familiarity with specialty pharmacy, healthcare, or pharmacy benefit environments
Experience leading teams that support patient access or reimbursement services
Experience leading supervisors and/or large frontline teams
Proven ability to manage KPIs, quality, productivity, and customer experience
Experience coaching leaders and holding performance discussions
Ability to translate client goals into operational action plans strongly Preferred
Experience managing end-to-end patient or member cases
Ability to track work through completion and resolve barriers
Understanding of case aging, escalation management, and follow-up processes
Experience balancing productivity with quality and patient outcomes
PBM, Specialty Pharmacy, Health Plan, Prior Authorization, Benefits Verification, Patient Support Program, Care Coordination, or Case Management operations
HIPAA and compliance awareness
Experience working with healthcare documentation and workflows