Operations Assistant II

The Suddath Companies • Jacksonville, FL

6d • Onsite

About The Position

The Domestic Operations Assistant II for the documents team will support and participate in the development and management of the Government Services documents team for all domestic shipments. Monitor and update information on shipments to management and in the Defense Personal Property System (DPS) when required.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Requirements

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Excellent teamwork and interpersonal skills required
• Strong analytical and problem-solving skills
• Excellent attention to detail and follow through
• Ability to develop and maintain positive working relationships with internal and external customers
• High school diploma or general education degree (GED); two to three years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• Assist in the development and processes improvement in the daily document team task and workflow
• Assist in the training of team members to ensure timeliness and accuracy
• Accurately research letters of warnings due to delayed system updates and provide detailed information to management when required
• Assist team in daily activities
• Coordinate and maintain relationships with all service providers to meet requirements from the base
• Monitor and communicate back information to management regarding service providers timelines on all requirements
• Provide accurate updates and documentation for our internal systems (Movers Suite and Transflo)
• Over time required when necessary due to shipment volume

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED