Operations Assistant I

COMMONWEALTH OF VIRGINIA DBA VIRGINIA PORT A•Norfolk, VA

3d•$22 - $28

About The Position

The main objective of this position is to provide administrative and operational support for terminal workforce management by coordinating labor assignments, maintaining workforce and operational records, administering attendance and labor agreement compliance processes, and preparing reports, correspondence, and documentation.

Requirements

High School diploma or GED equivalent required.
Valid driver’s license; Transportation Worker Identification Credential
One year of relevant experience required.
Customer service skills
Proactive problem-solving capabilities
Verbal and written communication skills
Proficiency in Microsoft Office applications (Outlook, Word, and PowerPoint)
Capacity to maintain confidentiality
Attention to detail
Organizational skills
Ability to balance multiple initiatives and competing priorities
Selected applicant must be able to pass a pre-employment background check which may include any of the following: Academic record and verification of education and/or certifications; Employment history; Criminal (local and federal) history; Driving record; drug and alcohol testing, Fit for duty Physical (if applicable), Other records or information related to the candidate's suitability for the position.
Selected applicant must be able to obtain a TWIC (Transportation Workers Identification Card).

Responsibilities

Oversees labor order administration by rotating labor assignments across departments and maintaining accurate workforce, productivity, and operational records to support efficient terminal operations.
Prepares cost studies of labor and equipment costs. Performs research on special projects as directed.
Maintains filing systems for and develops correspondence, reports, and procedures.
Maintains and updates department assets such as training materials, forms, policies, procedures, safety manuals, and other similar documentation.
Sends disciplinary letters to represented colleagues.
Prepares documentation and reports for departmental leadership.
Prepares drafts and proofreads correspondence for proper grammar and spelling.
Oversees attendance and workplace conduct compliance for ILA-represented colleagues, administering corrective actions, warning notices, and suspensions as necessary to ensure adherence to company policies and labor agreements.
Conducts research and provides back-up papers in order that all correspondence is provided to the Operations Staff to ensure responses. Follows through to ensure all communications are acted upon and answered in a timely manner.
Maintains suspense files on pending actions, meetings and reports, and replies to correspondence.
Answers telephone inquiries, takes messages, and delivers to the appropriate person for action.
Provides assistance to departments concerning inquiries about statistical data.
Ensures compliance with all security, safety, and environmental regulations and policies within work area at all times. This includes properly addressing issues through action or reporting issues and concerns to Manager.
Ability to prepare, maintain, and disseminate accurate documentation while ensuring compliance with organizational formatting standards, policies, and procedures.
Performs other duties as assigned.