Operations and Technology Manager

The Compass Center•Sioux Falls, SD

3d•Hybrid

About The Position

PRIMARY RESPONSIBILITIES Program Oversight: Provides leadership and direction for the overall service delivery and organization operation. Tracks organizational work and strategic plans to ensure agency goals are met and tasks are accomplished in line with these plans. In collaboration with Executive Director, develops, implements and monitors performance measurement indicators for Solace. Provides regular updates on performance to the Leadership Team. Guide and oversee organizational systems, e.g. technology/infrastructure, office operations, central databases, financial systems, etc. Subject matter expert on agency policies and operational procedures. Financial Administration: Ensures that the agency expenses, bills, and payroll are routinely paid in accordance with grant requirements and agency policy. Coordinates financial reporting and acts as liaison to the Finance Committee Leads creation and tracking of yearly operating budget. Tracks and submits all agency reimbursement requests Provides oversight of financial operations and policies for the organization Primary contact for financial vendor contracts Grants Administration: Responsible for post-award grant administration, overseeing approved funding contracts to ensure that documentation and reporting requirements are met prior to due dates. Prepare and provide reporting of current grant funding usage and provide expertise in the ways in which to maximize grant spending. Develop and modify policies/procedures/systems in accordance with grant (federal, state, community, etc.) requirements and organizational needs and objectives. Responsible for external monitoring visits, reviews, audits and site evaluations. Oversee the creation and maintenance of agency data collection including procedures and databases. Responsible for updating registrations and requirements for state and federal grants (SAM, CAGE, etc.). Supports Development personnel in gathering and preparing requested documentation and information for grant applications Take the lead in ensuring the accuracy and completeness of each organizational and grant record; upload, purge, maintain and archive electronic and paper files of all grant documents Become and maintain subject-matter expertise in all grants received by the agency. This includes, but is not limited to, VOCA, SASP, FVPSA, STOP, SEUW, etc. Information and Technology: Oversees and coordinates the organization’s information and technology needs. Point of contact for technology vendors including, but not limited to, managed IT, security system, printer, internet and phone, etc., and maintains associated contracts Serve as an administrative and subject matter expert on agency software and internal systems including, but not limited to: Microsoft365, electronic health record, donor management software, security software, time tracking, online training programs, etc. Ensures smooth workings of all administrative systems and procedures, regularly updating documentation of office procedures and assists with the implementation of process improvements when appropriate. POSITION REQUIREMENTS Bachelor’s degree in business or related subject preferred. Equivalent combination of education and experience may be accepted. Must pass an FBI/LE and an Abuse/Neglect registry/background check. Experience in non-profit financials, leadership, or grant management preferred. CORE COMPETENCIES Passion for and commitment to the agency’s mission and core values Strong organizational and administrative skills; capacity to multitask while also being highly detail-oriented Demonstrated ability to manage multiple projects and meet deadlines. Strong oral, written, and interpersonal skills Ability to present complex and technical information to a general audience Ability to identify problems and assist with finding solutions Proficient in the use of, or a willingness to develop an understanding of various computer and office systems, including Microsoft Office, financial management, grant management, and/or database software Knowledge of, or a willingness to learn about and practice trauma-informed responses and practices Ability to work independently, as a part of a team, and in a leadership capacity Strong commitment to confidentiality and ethical conduct Knowledge of and ability to set appropriate boundaries with clients and employees Flexibility and the ability to serve as an agency change agent. WORK ENVIRONMENT AND PHYSICAL DEMANDS This position operates in a fast-paced professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Regularly required to talk or hear. Frequently required to stand/walk Frequently required to use hands to handle or feel and reach items Required to have close visual acuity to perform activities like preparing and analyzing data, viewing a computer terminal and extensive reading. Occasionally lift office products and supplies weighing up to 20 pounds. COMPENSATION AND BENEFITS This is a full-time, exempt position with a 40-hour core workweek. Some flexibility in scheduling and the ability to work remotely are possible in this position. Solace offers a competitive benefits package, including: Competitive salary based on experience. Generous paid time off and professional development support. Comprehensive benefits package, including health insurance and retirement contributions. Opportunities for growth and leadership within the organization. TRAVEL Occasional travel, mostly within Sioux Falls. May travel overnight to attend conferences or training. EQUAL EMPLOYMENT OPPORTUNITY Solace is an EOE employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight or marital status in employment or the provision of services and is an equal opportunity employer.

Requirements

Bachelor’s degree in business or related subject preferred. Equivalent combination of education and experience may be accepted.
Must pass an FBI/LE and an Abuse/Neglect registry/background check.
Passion for and commitment to the agency’s mission and core values
Strong organizational and administrative skills; capacity to multitask while also being highly detail-oriented
Demonstrated ability to manage multiple projects and meet deadlines.
Strong oral, written, and interpersonal skills
Ability to present complex and technical information to a general audience
Ability to identify problems and assist with finding solutions
Proficient in the use of, or a willingness to develop an understanding of various computer and office systems, including Microsoft Office, financial management, grant management, and/or database software
Knowledge of, or a willingness to learn about and practice trauma-informed responses and practices
Ability to work independently, as a part of a team, and in a leadership capacity
Strong commitment to confidentiality and ethical conduct
Knowledge of and ability to set appropriate boundaries with clients and employees
Flexibility and the ability to serve as an agency change agent.
Regularly required to talk or hear.
Frequently required to stand/walk
Frequently required to use hands to handle or feel and reach items
Required to have close visual acuity to perform activities like preparing and analyzing data, viewing a computer terminal and extensive reading.

Nice To Haves

Experience in non-profit financials, leadership, or grant management preferred.

Responsibilities

Provides leadership and direction for the overall service delivery and organization operation.
Tracks organizational work and strategic plans to ensure agency goals are met and tasks are accomplished in line with these plans.
In collaboration with Executive Director, develops, implements and monitors performance measurement indicators for Solace.
Provides regular updates on performance to the Leadership Team.
Guide and oversee organizational systems, e.g. technology/infrastructure, office operations, central databases, financial systems, etc.
Subject matter expert on agency policies and operational procedures.
Ensures that the agency expenses, bills, and payroll are routinely paid in accordance with grant requirements and agency policy.
Coordinates financial reporting and acts as liaison to the Finance Committee
Leads creation and tracking of yearly operating budget.
Tracks and submits all agency reimbursement requests
Provides oversight of financial operations and policies for the organization
Primary contact for financial vendor contracts
Responsible for post-award grant administration, overseeing approved funding contracts to ensure that documentation and reporting requirements are met prior to due dates.
Prepare and provide reporting of current grant funding usage and provide expertise in the ways in which to maximize grant spending.
Develop and modify policies/procedures/systems in accordance with grant (federal, state, community, etc.) requirements and organizational needs and objectives.
Responsible for external monitoring visits, reviews, audits and site evaluations.
Oversee the creation and maintenance of agency data collection including procedures and databases.
Responsible for updating registrations and requirements for state and federal grants (SAM, CAGE, etc.).
Supports Development personnel in gathering and preparing requested documentation and information for grant applications
Take the lead in ensuring the accuracy and completeness of each organizational and grant record; upload, purge, maintain and archive electronic and paper files of all grant documents
Become and maintain subject-matter expertise in all grants received by the agency. This includes, but is not limited to, VOCA, SASP, FVPSA, STOP, SEUW, etc.
Oversees and coordinates the organization’s information and technology needs.
Point of contact for technology vendors including, but not limited to, managed IT, security system, printer, internet and phone, etc., and maintains associated contracts
Serve as an administrative and subject matter expert on agency software and internal systems including, but not limited to: Microsoft365, electronic health record, donor management software, security software, time tracking, online training programs, etc.
Ensures smooth workings of all administrative systems and procedures, regularly updating documentation of office procedures and assists with the implementation of process improvements when appropriate.

Benefits

Competitive salary based on experience.
Generous paid time off and professional development support.
Comprehensive benefits package, including health insurance and retirement contributions.
Opportunities for growth and leadership within the organization.

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