Operations And Service Lead

Jax Fish House & Oyster Bar•Boulder, CO

1d•Onsite

About The Position

Jax Fish House & Oyster Bar is seeking a talented, driven, and hospitality-obsessed service professional to join our team as an Operations & Service Lead. This is not a traditional management role....this one is a "leadership position in motion". As part of our evolving leadership structure, we are building a team of leaders who own the floor, drive the guest experience, and develop the people around them in real time. The Operations & Service Lead is a critical piece of that vision working in concert with the GM and Chef, this individual is an on-the-floor operator, coach, and standard bearer responsible for bringing our service culture to life every shift. This role is an ideal next step for a Lead Server, Beverage Lead, or high-performing restaurant professional ready to step into leadership and accelerate their path forward. Its designed this way and is the path we've defined to create long term roles with limitless potential! If you are looking for a position that simply fills hours, this is not it. ....If you are looking for a role that builds you into a leader with real range, real ownership, and real opportunity,....you’re in the right place. LETS GO!!! WHAT THIS ROLE IS BUILT TO DO You are the conductor of the dining room....balancing energy, flow, precision, and hospitality in real time. You lead service....and standards... You coach in the moment. You solve problems before they spread. You elevate the performance of every position in the building; hosts, servers, bartenders, expos by being present, aware, and engaged. You direct and elevate the team's performance with focus on the ultimate goal of creating indelible and connected guest experiences. This is not a sideline gig.... You gotta own the floor!! ......And in doing so, you build the exact skill set required to move into higher levels of leadership within the BRF family!

Requirements

A natural 360 degree host who thrives in a high-energy dining room
A teacher at heart....you take pride in developing others ..for real!
Calm under pressure, sharp in decision-making, and always present
Obsessed with the details that create great guest experiences
Energized by accountability, structure, and high standards
Hungry to grow, stretch, and take on more responsibility over time
You don’t wait for direction.....you see it, own it, and RALLY!
Extensive Wine, Beer, Spirits, Cocktail KNOWLEDGE and the skills to TEACH
Extensive Food KNOWLEDGE - service, preparation, regional and international cuisines, food and beverage pairing
Achieve Company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
Minimum 2 years of leadership/supervisory duty in a full service restaurant setting
Minimum 2 years of server, bartender, service captain experience in a full service dining and/or casual upscale restaurant setting
Working knowledge of POS/Toast, Scheduling Software, Excel (spreadsheets), Google Suite and electronic order entry
ServSafe & TIPS Certified (we will train you!)
Ability to handle the physical requirements of a restaurant leadership position which includes bending, reaching, standing for long periods of time and carrying and lifting heavy and really hot stuff!
Must be available to work nights, weekends and holidays
Integrity, intelligence, honesty and a willingness to learn, dig in, and be world famous.

Nice To Haves

This role is intentionally designed as a gateway into senior leadership within Big Red F.
You will not be waiting on opportunity here, you will be building it shift by shift.
You will learn how to / be supported to: Lead teams in real time under pressure
Drive guest experience at a high level
Coach, develop, and hold others accountable
Operate with awareness of both people and performance
Those who excel in this role don’t stay in it long. They move
Into GM roles.
Into broader leadership across the company.

Responsibilities

Lead front-of-house service each shift to ensure smooth, high-quality, and genuinely hospitable execution
Direct floor flow, section balance, table turns, and Open Table pacing in real time
Maintain uncompromising standards for hospitality, cleanliness, accuracy, and professionalism
Communicate clearly and constantly with kitchen and bar to keep service aligned and proactive
Step in immediately to resolve guest concerns with sound judgment and confidence
Coach servers, bartenders, hosts, and support staff in real time to elevate performance
Reinforce service procedures, menu mastery, and BRF guest engagement standards
Actively teach through presence ......every shift is a training shift !!!
Model calm, confident, connected leadership under pressure
Deploy the team based on volume, pacing, and guest needs
Monitor and ensure excellence in opening, shift change and service ops and of course, top level closing execution
Drive accountability around side work, pre shift readiness, and delegation and support of shift responsibilities and initiatives
Support full operational follow-through...nothing gets left behind...we are all about intensity, focus and attention to detail!
Identify breakdowns in service, communication, or execution
Bring forward solutions that improve systems, clarity, and consistency
Support the evolution of service standards through observation and action
Use established communication systems (pre-shift, 1:1 meetings with GM, weekly leadership meetings, etc.) to effectively communicate with and execute the initiatives of the greater leadership team
Maintain a schedule of five shifts per week
Regularly execute opening and closing leadership shifts