Operations and Safety Manager

MV Transportation•Carson City, NV

About The Position

MV Transportation is seeking an Operations and Safety Manager to provide support, leadership and direction to assigned multimode transit operation. This role involves managing recruitment, training, safety programs, and operational efficiency to ensure service delivery meets client contract standards.

Requirements

Minimum of five (5) years of combined operations and safety management experience in a small to medium-sized multimode fixed route and paratransit operation environment.
Ability to manage operations and the safety and training program.
Knowledge of project-specific vehicles, components, data/communications systems, and scheduling software.
Knowledge of State and Federal regulations and corporate safety programs and policies.
Ability to communicate effectively and work with all departments independently and objectively.
Ability to effectively delegate tasks and provide appropriate supervision and follow-up to department staff.
Familiar with Windows-based computer operating systems and Microsoft Office packages.
Strong analytical skills and organizational skills.

Responsibilities

Recruit and screen potential new hire operator candidates to meet staffing needs.
Manage new hire and veteran operator training programs, ensuring initial, annual, and ongoing training requirements are met.
Conduct community outreach to identify potential new hire candidates and recruiting sources.
Provide or manage classroom and behind-the-wheel instruction covering all aspects of vehicle operation, safety, and passenger service.
Provide or manage monthly/annual ongoing/refresher training.
Respond to and/or manage trained staff response to operator accidents and incidents, ensuring proper information collection, documentation, and reporting.
Review vehicular, passenger, and employee accidents/incidents to determine cause, preventability, and identify trends for future training.
Manage the Drug and Alcohol Testing program, including pre-employment, random, and post-accident testing, and review local testing facilities for compliance.
Establish a Safety Committee to review safety concerns and make recommendations to management.
Ensure complete and accurate documentation of all training activities and employee records.
Establish relationships with key client agency personnel to identify training needs, resources, and opportunities.
Work with corporate claims staff to ensure prompt and effective handling of liability and worker’s compensation claims.
Proactively manage employee injury claims to minimize lost time and light duty claims, working with medical facilities to facilitate return to duty.
Conduct regular audits of employee training files, vehicle maintenance files, and facility safety to ensure compliance with OSHA, EPA, and corporate policies.
Ensure operator performance reviews, ride-alongs, road checks, and evaluations are conducted according to policy, providing feedback and identifying training needs.
Ensure all project training materials are up-to-date, necessary supplies are available, and inventories are secured.
Provide regular reports to local and corporate management on safety department efforts, claims status, training, accident history, and worker’s compensation claims.
Ensure service delivery at standards set in the client’s contract.
Coordinate all dispatcher/reservations activities.
Maintain a positive work environment by providing fair supervision and encouraging professional growth.
Monitor performance of dispatchers, call-takers, and vehicles.
Enter payroll information daily in appropriate software.
Address employee concerns and handle benefit enrollment.
Research and analyze trip requests using scheduling software and troubleshoot tablet issues.
Evaluate and manage staff performance and monitor daily progress on productivity.
Analyze daily software performance and make adjustments for the next day's schedule.