Operations and Program Support Manager (Business Operations Manager 2)

State of Oregon • Salem, OR

1d • Hybrid

About The Position

If you’re energized by shaping strategy, strengthening teams, and building equitable, people centered systems that truly make an impact, this is your opportunity to lead big. As the Operations and Program Support Manager, you’ll unite policy, training, systems, and compliance to drive innovation, remove barriers, and elevate the experience for every Oregonian seeking Paid Leave. Join us on Wednesday, April 15th from 12 – pm for a virtual Open House to meet the hiring manager and learn about other opportunities available! Register via this Zoom link! Paid Leave Oregon provides employees compensated time off from work to care for and bond with a child during the first year after the child’s birth or arrival through adoption or foster care, to provide care for a family member who has a serious health condition, to recover from their own serious health condition and to take leave related to sexual assault, domestic violence, stalking or harassment. At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation.

Requirements

• Six years of supervision, management, or progressively related experience; OR three years of related experience and a bachelor’s degree in a related field.
• Commitment to valuing diversity and promoting inclusion.
• Demonstrates inclusive, trauma‑informed, and equity‑centered leadership while coaching across multiple supervisory levels, disparate teams, and nurturing engagement, performance, and respectful team culture based on trust.
• Experience analyzing, developing, implementing, and evaluating policies that align with complex state statutes, federal statutes, and program objectives.
• Demonstrated experience delivering business results through disciplined planning and monitoring of multiple initiatives; leads organizational transformation and continuous improvement, applying change‑management and learning & development principles.
• Strong ability to build relationships and effectively influence others not directly supervised; drives cross‑functional alignment and shared outcomes across internal divisions and external stakeholders.
• Outstanding analytical and critical‑thinking skills to identify risks and improvement opportunities—especially in new or developing program contexts—and prioritizes solutions that are practical, measurable, and aligned to program goals.

Nice To Haves

• OED & Paid Leave knowledge strongly preferred or transferable state‑agency expertise.

Responsibilities

• Manage and provide strategic leadership for the Paid Leave Operations and Program Support (OPS) section—encompassing Compliance, Learning & Development (L&D), Policy, and Systems—to deliver the legal framework, training, tools, and guidance that equip staff and managers to provide consistent, people-centered, equity‑driven service.
• This position aligns and coordinates unit work plans; establishes operational policies and procedures; and leads process improvement, performance monitoring, business process mapping, tracking, and quality assurance.
• A core function of this role is strengthening OPS’s collaborative model and feedback loop, where Compliance insights inform L&D training and curriculum needs; Policy decisions are translated into practical, accessible knowledge; and Systems ensures technology supports program design and staff workflows.
• This position also carries out the agency’s affirmative action, diversity, equity, and inclusion goals and responsibilities.

Benefits

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.
• Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
• Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• Public Service Loan Forgiveness opportunity!
• Get There - Oregon’s easy-to-use carpool matching tool and trip planner.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager