Program Manager, Business Operations

Goosehead Insurance • Westlake, OH

3d

About The Position

About Goosehead Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we’re more than just a bit selective when it comes to hiring new team members. Job Summary The Program Manager is responsible for overseeing and managing multiple complex programs and projects that support the Operations division. This role involves working closely with cross-functional teams to ensure programs are executed efficiently, on time, and within budget. The Program Manager will coordinate resources, manage schedules, monitor progress, identify risks, and ensure alignment with the organization's strategic objectives. This position requires strong leadership, excellent communication skills, and the ability to solve problems proactively while maintaining a focus on operational excellence and continuous improvement.

Requirements

• 3+ years of experience in program or project management, with a focus on strategic initiatives or cross-functional programs
• Strong understanding of Agile, Scrum, or Kanban methodologies and traditional program management practices
• Proven ability to lead cross-functional teams and influence without direct authority
• Proficiency in program and project management tools (JIRA, Confluence, Smartsheet, Asana, etc.)
• Exceptional communication, leadership, and problem-solving skills
• Experience presenting to and working with executive leadership
• Strategic mindset with a focus on outcomes and business impact

Responsibilities

• Lead planning, execution, and monitoring of Operations programs
• Work with Operations leadership to define program goals, KPIs, and success metrics
• Budget and resource management
• Collaboration with various team on the execution of program initiatives
• Provide regular updates on program status to stakeholders and leadership, highlighting successes, challenges, and corrective actions
• Executive presentations
• Regular communication to key stakeholders
• Continued learning of program/project management and change management
• Program management via Jira

Benefits

• High quality voluntary health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave
• Corporate sponsored programs to enhance employee physical, financial, mental and emotional wellness
• Financial Solution Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed