Business Operations Support

Na Ali'i Consulting & Sales, LLC.•San Diego, CA

8h•Onsite

About The Position

Nakupuna Federal is seeking a Business Operations Support professional to provide integrated facilities, administrative, and IT support to the PMW 760 Program Office. This role ensures the physical and digital work environment remains fully operational, organized, and responsive to mission needs. The position anticipates requirements, resolves issues proactively, and maintains continuity across facilities, equipment, and computer services. The role directly contributes to workforce productivity, operational readiness, and uninterrupted program execution. The primary purpose of this role is to provide proactive business operations support across facilities, office management, and IT coordination by anticipating needs, maintaining operational readiness, and resolving issues before they impact program execution.

Requirements

Strong organizational and coordination skills
Ability to anticipate requirements and resolve issues proactively
Working knowledge of facilities coordination and office operations
Familiarity with IT support environments and basic troubleshooting
Proficiency in Microsoft Office and collaboration tools
Ability to manage multiple priorities in a fast-paced environment
Strong communication and stakeholder coordination skills
Attention to detail and ability to maintain accurate records
Bachelor’s degree in business, information systems, or related field preferred
5 to 10 years of relevant experience in business operations, facilities coordination, or IT support
Prior military experience is highly valued, particularly experience in administrative, logistics, or IT support roles such as Yeoman, Personnel Specialist, Logistics Specialist, or Information Systems Technician, with experience supporting command operations, facilities coordination, or IT services.
Active Secret clearance required or ability to obtain and maintain a Secret clearance.

Nice To Haves

Experience supporting DoD, NAVWAR, or similar program offices
Familiarity with facilities service request processes
Experience supporting IT service management, asset tracking, or account provisioning
Experience maintaining inventories and operational trackers
Familiarity with information assurance or incident handling processes
Experience supporting onboarding and operational readiness
CompTIA A+, Network+, or Security+
ITIL Foundation
Certified Associate in Project Management (CAPM) or similar entry-level project management certification
Lean Six Sigma Yellow Belt
FEMA ICS training or equivalent emergency management awareness

Responsibilities

Serve as Facilities Working Group Representative and coordinate facilities support requests.
Manage workspace moves, reconfigurations, and office layout adjustments with minimal disruption.
Track and coordinate facility repairs, maintenance, and service requests.
Maintain clean, organized, and fully functional workspaces.
Ensure conference rooms, AV systems, and shared equipment are operational.
Manage office supply inventory and anticipate replenishment needs.
Maintain visibility of facility issues and escalate recurring problems.
Serve as Emergency Management Coordinator for the program office.
Maintain emergency procedures, contact lists, and continuity support materials.
Coordinate accountability and communication during drills or real-world events.
Ensure office compliance with facility and emergency guidance.
Serve as Assistant Customer Technical Representative for program office computer services.
Coordinate ordering, provisioning, and lifecycle management of computer service seats and assets.
Process and track service requests, including move, add, and change (MAC) requests, account provisioning, and system updates.
Maintain accurate inventory of IT assets including laptops, mobile devices, peripherals, and shared equipment.
Track and report missing, lost, stolen, or damaged equipment and support replacement processing.
Coordinate and support hardware refresh cycles, including ordering, deployment, and user transition.
Assist users, helpdesk, and service providers with basic technical diagnostics and issue resolution.
Monitor system outages and coordinate response and communication to users.
Maintain records of service requests, order history, and asset accountability.
Process SAAR-N forms and user access requests in accordance with NAVWAR requirements.
Support classified network access coordination and classified system handling as required.
Maintain metrics, trackers, and documentation related to facilities, IT services, and operational support.
Track service request volumes, response timelines, and recurring issues.
Assist in tracking IT and facilities-related costs and requirements.
Maintain inventories, usage logs, and historical records to support planning and audits.
Provide inputs for status reporting and operational readiness assessments.
Provide direct support to end users for routine IT issues and coordinate resolution.
Deliver basic user guidance and one-on-one support for systems and tools.
Develop simple job aids and instructions to improve user efficiency.
Serve as liaison between program office personnel and IT service providers.
Participate in recurring coordination meetings with service providers and stakeholders.
Prepare agendas, track discussion topics, and document meeting outcomes.
Communicate system changes, outages, and process updates to program personnel.
Support dissemination of guidance related to IT and office operations.
Coordinate closely with the Executive Operations Coordinator and other Front Office staff.
Supporting onboarding logistics, workspace setup, and system access for new personnel.
Ensure personnel are fully operational on day one.
Support program reviews, events, and operational activities.
Process Improvement and Proactive Operations
Identify inefficiencies in facilities, IT, or office operations and recommend improvements.
Develop and maintain standard processes, trackers, and templates.
Anticipate recurring requirements and prepare solutions in advance.
Act as a central coordination point to ensure no gaps in operational support.