Operations and Logistic Manager - Austin, TX

American Air Filter International•Austin, TX

3d•Onsite

About The Position

AAF International offers comprehensive clean air solutions globally, operating under the American Air Filter® and AAF International® brand names. Founded in 1921, the company has a significant international presence with manufacturing operations in 22 countries and over 6000 employees worldwide. AAF International is a member of the Daikin Group, a global leader in air conditioning with substantial revenue and a vast workforce. The company emphasizes a culture of continuous improvement, safety, and world-class operations, driven by a people-centered management philosophy that values mutual selection, job satisfaction, growth, and development. This philosophy is underpinned by a commitment to treating people, partners, customers, and the environment with trust and respect, and a passion for community involvement. AAF International is an Equal Opportunity Employer.

Requirements

Bachelor degree or equivalent work experience.
Must be proficient with MS Office (Word, Excel, and PowerPoint).
Minimum 5 years Operations experience within the manufacturing, distribution, and/or service industry.
Supervisory experience preferred, including that of commercial drivers and service technicians.
Ability to navigate websites LTL and full truckload sites effectively, attention to detail, problem solving skills, strong work ethic, experience in shipping is desirable, familiarity with ERP and LX software;
Microsoft Office, CRM (salesforce.com), and ERP (SAP, Other).
Entrepreneurial motivation and spirit.
Impeccable ethics.

Nice To Haves

Experience with SAP an asset.

Responsibilities

Lead the day-to-day operations of the branch and provide support to the team in ensuring quality customer service and budget performance.
Manage branch profit and loss statements and partner with the Americas to develop budgets and allocate financial resources to achieve business goals.
Directly manage a small team of warehouse, delivery and service personnel including scheduling of service requests, and delivery routes for each week.
Create a positive customer experience with the staff at the branch, including greeting customers that may come in during the day to pick up will call orders.
Provide accurate, professional, and timely customer service/support to customers and assess customer satisfaction through regular dialog with customers and company owners occasionally.
Manage inventory, merchandise, parts, and equipment inventory processes and inventory turns.
Promote cleanliness, attention to detail and protection of stored products in the warehouse.
In the event there are on-site issues with the building or surrounding area, dialog with property management (landlord) directly.
Coordinate with remote North America Customer Service team for daily picklists, customer orders and deliveries needed.
Create RFQ for outside buy items, to be delivered to corporate purchasing team to raise purchase orders.
Communicate with purchasing department regarding vendor order status.
Manage warehouse inventory and equipment, reporting monthly on any maintenance needs.
Participate in weekly forecast tracker call, identifying inventory needs for upcoming orders and also reporting on-time status of open customer orders for the month.
Manage personnel issues, involving Local HR Representative as needed.
Comply with all safety and quality policies, ensuring employees are current in all company published training materials.
Organize inbound and outbound freight as required with AAF corporate carriers.
Foster a collaboration that promotes mutual trust and respect for the team in accordance with our core values.
Establish a culture that promotes high commitment, morale, motivation, and productivity levels.
Assess the work of direct reports to evaluate job performance and provide coaching, development, and mentoring opportunities for employee development.
Participate in the selection process of hiring and promotion decisions or recommendations; determine staff needs to ensure coverage on all jobs and that branch obligations are met.
Identify process improvements to increase efficiency, save time, or reduce costs at the branch.
Other duties as assigned.