Operations Analytics Lead

MKS2 Technologies•Albany, NY

7d•Hybrid

About The Position

MKS2 Technologies, LLC is seeking an Operations Analytics Lead to lead operational analytics, observability, systems administration coordination, and KPI/OKR governance across enterprise applications and technology services. The role drives the collection, validation, analysis, and reporting of operational metrics, using tools such as Splunk or Dynatrace to improve visibility into application health, infrastructure performance, service reliability, and business outcomes. It partners with application, infrastructure, development, security, and business teams to identify issues, guide root-cause analysis, improve operational processes, and transition repeatable metrics and reporting activities to the Operations team. The position owns KPI/OKR governance, Splunk analytics and log management, observability and performance monitoring, operational dashboards and scorecards, systems and application administration coordination, scripting and automation, incident and problem management, monitoring and service reliability, stakeholder coordination, DevOps issue and defect management, operations transition and knowledge transfer, and continuous improvement. The role is based in Albany, NY, with a hybrid schedule requiring work in the office twice a week and every other Friday. Compensation is $55.28–$56.73 per hour during a 6–12-month contract term, with $125,000 upon conversion.

Requirements

Experience in IT operations, systems or application administration, operational analytics, technical project coordination, or a related enterprise technology role.
Experience defining, collecting, validating, analyzing, and reporting KPIs, OKRs, SLAs, or SLOs.
Hands-on experience with log analysis, monitoring, alerting, troubleshooting, and root-cause analysis.
Hands-on experience with Splunk Enterprise, SPL, dashboards, alerts, log ingestion, field extraction, and data normalization.
Experience managing DevOps issue and defect lifecycles, including triage, prioritization, backlog and aging management, cross-team escalation, release coordination, and resolution reporting.
Ability to create clear operational reports, dashboards, scorecards, and leadership updates.
Strong knowledge of incident tracking, problem management, change coordination, documentation, and operational handover.
Strong stakeholder management, communication, analytical thinking, prioritization, and continuous-improvement skills.

Nice To Haves

Experience with performance monitoring, distributed tracing, infrastructure monitoring, service flow, and anomaly detection.
Familiarity with observability and monitoring platforms such as Prometheus, Grafana, AppDynamics, Elastic/ELK, or OpenTelemetry.
Experience administering or supporting Linux/Unix and Windows systems, application servers, middleware, and enterprise integrations.
Knowledge of JBoss, MuleSoft, REST APIs, JSON, SFTP, and Twilio or similar communications/integration services.
Scripting or automation experience with Shell/Bash, Python, PowerShell, Java, or REST APIs.
Familiarity with IT service management and workflow tools such as ServiceNow and Jira, and analytics tools such as Power BI and Excel.
Understanding of networking and application fundamentals, including DNS, TLS/certificates, HTTP/HTTPS, ports, authentication, access control, and service dependencies.
Experience preparing runbooks, operational readiness checklists, support models, knowledge-transfer materials, and service transition plans.

Responsibilities

Define and maintain KPI/OKR metric definitions, targets, owners, data sources, collection schedules, and validation controls; consolidate data and communicate performance against objectives.
Develop and optimize Splunk SPL searches, reports, alerts, dashboards, and scheduled reports; analyze logs and convert findings into actionable operational insights.
Use observability and performance-monitoring capabilities, including distributed tracing, service-flow analysis, infrastructure visibility, anomaly detection, and alerting, to help identify service degradation and root causes.
Build operational scorecards and dashboards using tools such as Power BI, Splunk dashboards, and Excel; track availability, latency, error rates, incidents, SLA/SLO performance, capacity, workload, and automation outcomes.
Coordinate and support administration of Linux/Unix and Windows environments, application servers, middleware, and integration platforms, including relevant configuration, access, certificates, scheduled jobs, deployments, patching coordination, capacity monitoring, and health checks.
Use Shell/Bash, Python, and where appropriate Java or API integrations to automate data collection, log processing, reports, health checks, alert enrichment, and routine tasks.
Partner with application and infrastructure teams to investigate incidents, correlate logs and metrics, identify root causes, document corrective actions, and track recurring issues; support incident, problem, and change-management processes.
Review monitoring coverage, alert thresholds, dashboards, and escalation paths; improve signal quality and support availability, resilience, and operational readiness.
Manage milestones, dependencies, risks, action items, and reporting commitments; coordinate with business owners, engineering teams, application support, and leadership to establish accountability and communicate performance.
Lead cross-functional tracking and coordination of production issues, application defects, incident investigations, and remediation across Development, QA, Infrastructure, and Operations; monitor SLAs, recurring problems, corrective actions, and status reporting.
Create runbooks, standard operating procedures, support matrices, metric inventories, escalation procedures, and training materials; lead knowledge-transfer sessions and coordinate formal handover to the Operations team.
Identify and track measurable improvements in observability, data quality, process consistency, automation, system reliability, and operational efficiency.
Deliver a governed KPI/OKR inventory; operational dashboards, searches, alerts, and reports; log and performance analysis; documented health checks and support procedures; automation scripts; an issue and defect management framework; and a complete Operations transition package.