Operations Analyst - Commercial Facilities

Spectrum Management•Washington, DC

10d•Onsite

About The Position

Spectrum Management, LLC has been serving the Washington, D.C. metropolitan area for over 25 years, providing a comprehensive range of construction management, facilities management, and real estate development services. Spectrum Management is seeking a data-driven and analytical Operations Analyst to support operations across multiple Washington, D.C. locations. This role is responsible for enhancing operational performance through data analysis, reporting, process improvement, and technology optimization in a fast-paced, multi-site environment supporting Spectrum Management and its affiliated entities. Impact of the Role This role directly contributes to improving operational efficiency, enhancing reporting accuracy, and supporting data-driven decision-making across Spectrum Management and its affiliated entities.

Requirements

Bachelor’s degree required
3+ years of experience in operations, data analysis, facilities coordination, or similar role
Strong data analytics and reporting experience
Advanced proficiency in Microsoft Excel (formulas, pivot tables, reporting)
Experience working in a fast-paced, high-volume environment
Strong analytical and problem-solving skills with the ability to translate data into actionable insights
Advanced reporting and data management capabilities
Demonstrated ability to leverage technology to improve operational efficiency; Familiarity with AI applications in facility support spaces.
Highly adaptable with the ability to manage competing priorities in a fast-paced environment
Strong attention to detail and commitment to data accuracy
Excellent organizational and time management skills
Effective communicator with the ability to collaborate across teams
Proactive mindset with a focus on continuous improvement

Nice To Haves

Current Washington, D.C. Residents.
Experience with Monday.com, AvidXchange, Salesforce, or similar systems
Experience supporting facilities, property, or multi-site operations
Experience working across multiple entities or business units

Responsibilities

Analyze operational and work order data to identify trends, gaps, and opportunities for improved performance
Develop, generate, and distribute daily, weekly, and monthly reports, ensuring accuracy and actionable insights
Own and track key performance indicators (KPIs) related to service delivery, vendor performance, and operational efficiency
Evaluate workflows and recommend process improvements to streamline operations and reduce inefficiencies
Manage and optimize work order systems, including task creation, tracking, and closeout across multiple sites
Administer and enhance operational platforms such as Monday.com, Salesforce, & Monday.com to improve workflow visibility and reporting capabilities
Partner with leadership to leverage technology and automation to drive productivity and efficiency
Support the development, implementation, and compliance of Standard Operating Procedures (SOPs)
Collaborate cross-functionally with operations, facilities, and finance teams to align processes and improve outcomes
Monitor vendor performance, pricing, and service quality to ensure cost-effective and timely service delivery
Maintain accurate records related to invoices, contracts, certificates of insurance, and accounts payable processes
Ensure data integrity across systems and reporting tools
Communicate insights and recommendations to leadership to support data-driven decision-making
Support strategic initiatives by identifying opportunities for continuous operational improvement
Oversee the full lifecycle of work orders, including prioritization, tracking, and closeout, to ensure timely and efficient service delivery across multiple sites
Manage and analyze preventive maintenance programs to ensure compliance, optimize asset performance, and minimize operational disruptions
Coordinate dispatching and scheduling activities to align resources, subcontractors, and service requests with operational priorities
Administer subcontractor lifecycle processes, including procurement, requisitions, onboarding, and compliance with insurance and contractual requirements