Accounting Operations Analyst I

Innova Solutions•Philadelphia, PA

1d•Onsite

About The Position

This is a full-time, contract-to-hire position for an Operations Analyst with an initial 6-month contract duration, located in Philadelphia, PA. The role involves using established procedures to input and identify payments, performing cross-checks for data integrity, adhering to departmental controls, and utilizing various systems for payment research. The analyst will collaborate with internal departments like Accounting, Billing, and AR, and external partners including bank vendors, to ensure accurate payment allocation and reconciliation. A key aspect of the role is understanding and meeting Service Level Agreements (SLAs) for payment research and application, especially during peak periods like Open Enrollment. The position also requires completing batching and prepping of incoming mail, researching daily exception reports, understanding payment adjustments and their impact, and maintaining departmental production and quality metrics. Additionally, the role involves transmitting checks via RDC and Virtual lockbox, and completing appropriate reporting.

Requirements

Bachelor’s Degree or equivalent with up to 2 years’ relevant work experience
Ability to effectively manage competing priorities
Ability to actively engage with team members in completion of daily tasks, problem resolution, and strategic planning
Ability to analyze data and draw logical conclusions as to root cause
Excellent written and verbal communication skills
Proficient with Microsoft Excel, Word, and Outlook

Nice To Haves

Treasury experience in Healthcare / Insurance Industry
Knowledge of Oracle applications
PeopleSoft experience

Responsibilities

Using established procedures to correctly identify and input premium & non-premium payments into the corresponding systems
Perform required cross-checks to ensure quality and integrity of data entered
Adhere to departments controls to ensure tasks are completed in alignment with MAR controls
Utilize various systems to research payments received in-house or presented via bank imaging tools
Collaborate with internal business partners such as Accounting, Billing, and AR to ensure payments are allocated and/or reconciled appropriately
Build relationships with external business partners to include bank vendors in research and resolution of payment issues
Understand the time constraints and deadlines associated with payment research and application to ensure all Service Level Agreements (SLAs) are met
Complete batching and prepping of incoming mail in alignment with internal controls
Ensure timely research and application of payments generated on daily exception report in alignment with peak and off-peak periods (i.e. Open Enrollment)
Have insight into the types of payment adjustments, their use, and customer impact
Understanding of how daily deliverables impact internal and external business partners as well as the overall customer experience
Research and complete inquiries in accordance with internal SLAs
Maintain departmental production and quality metrics
Transmit checks via RDC (Remote Deposit Capture) & Virtual lockbox & complete appropriate reporting