Operations Analyst

PLS•Irving, TX

7d•Onsite

About The Position

The Operations Analyst will partner with the PLS stores to ensure field employees are educated, aware and in compliance with internal policies and procedures as well as local, state, and federal regulations. This position will partner with various departments within PLS including but not limited to Compliance, AML Compliance, Human Resources, and Training to advance compliance and field initiatives, and promote learning tools and material on a regular basis.

Requirements

3-5 years of experience
Experience with audit/testing, banking, compliance, or a similar function with a specific understanding of internal controls
Self-motivated and ability to work independently
Ability to communicate effectively and influence stakeholders across the organization at varying levels
Excellent analytical, problem solving, and resolution skills and the ability to discern the practical application of regulatory and legal requirements
Effective project management and organizational skills
Proficiency with Microsoft Office Suite

Nice To Haves

Knowledge of regulatory compliance risk within financial services institutions from either direct, consultative, and/or supervisory experience(s) is a plus
Certification or experience in audit, risk or compliance preferred
Knowledge of consumer regulations, which may include fair lending, AML, BSA, FCPA, and OFAC, as well as HR Statute requirements, a plus

Responsibilities

Conduct monthly store operational assessments in accordance with Operational Analyst examining procedures
Compile and send reports to District Managers (DMs) and Store Managers (SMs)
Partner with Compliance (including Compliance Field Monitors) to identify and improve store practices
Partner with AML Compliance to identify and improve store practices regarding AML and OFAC
Partner with Training to ensure all employees are compliant and timely with training requirements, including training required by external partners
Assist in coordinating reviews or audits and report results to appropriate internal partners
Monitor and ensure user credentials for all products and services are only for active employees
Oversight and assistance in the shredding and the storage of old documents based on local, state, and federal requirements and in accordance with PLS policy
Assist Compliance Department (either Compliance or AML) in obtaining documents and information in connection with regulatory exams, consumer complaints, suspicious activity investigations or as otherwise requested
Visit store locations to provide coaching, additional assistance and answer appropriate questions
Liaison with internal partners to obtain information pursuant to questions from the stores, DMs and DOs regarding compliance issues or audit results