Operations Analyst

American Eagle Financial Credit Union Incorporated•East Hartford, CT

6d•$65,000 - $81,000•Hybrid

About The Position

Join our team as an Operations Analyst and help drive efficiency, compliance, and innovation across our Card and Deposit Services. In this role, you’ll leverage data analytics, reporting, and system expertise to identify improvements and enhance operational performance. You’ll collaborate with cross-functional partners to streamline processes and strengthen the member experience. This position is ideal for someone who thrives on problem-solving and delivering measurable results.

Requirements

Well versed in core operating systems with the ability to develop, program, and implement new products.
Aptitude to adapt and learn different systems and applications.
Attention to detail to meet compliance needs of the organization.
Successful working independently and as part of a team, positively contributing towards organizational goals.
Thrive in fast-paced environments with continuous opportunities to learn and grow.
See the value in collaboration.
Take advantage of partnering with key business units and vendors to ensure successful outcomes through clear, open, and respectful communication.
Leverage partnerships to exchange information, collaborate on ideas, and align efforts towards a common goal.
Bachelor’s degree in Business or Finance; and five or more years of Credit Union Deposit and Card operations, or equivalent combination of appropriate education and experience.
Minimum of 5 years in a previous Deposit and Card operations role and a bachelor’s degree.
Demonstration of the ability to meet qualifications without an absolute focus on duration of experience.

Nice To Haves

See the value in data and how it enhances processes.

Responsibilities

Core system release oversight and testing
New Product development, programming and implementation
Create promotional product parameters, complete programming and testing prior to launch
Rate changes, exceptions and interest calculation quality reviews
Core system Application Management and Enhancements
Vendor end to end case management and issue resolution
Collaborate on projects for core system integration, workflows and capturing data
Instant Issue software updates and release testing
Participate in industry related conferences and user groups to bring back relevant knowledge, future initiatives and advances in innovative technology.
Management and strong working knowledge of the following systems: Core operating system, Card processing systems, BI analytics, Tableau reporting
Application Administrator for Deposit and Card programs
Serve as liaison with the BI team and Application Support to create and provide BI and Tableau reporting and data analytics as required
Oversight of daily file transmissions, documenting process flows and timeline adherence
Statement rendering – deposits and card products
Creation and updates to Member Agreements and Disclosures
Partner with Compliance to maintain oversight of regulatory and industry changes
Collaboration with key Card and Deposit resources to research complex member issues, coordinate release testing, product changes, system issues, promotional announcements and general outreach to the front-line teams.
Quality control for audits, interdepartmental procedures and OLB upgrades/enhancements
Escheat and IRA RMD processing
EOY tax form distribution and OLB electronic form management
Identifying, testing and implementing process improvements and cross departmental efficiencies
ATM programming and updates