Operations Analyst I/II

Dominion Energy • Southern Shores, NC

3d • $52,800 - $68,600 • Onsite

About The Position

Dominion Energy is seeking individuals to join their team as an Operations Analyst. This role involves gathering and analyzing data to understand power outages, dispatching personnel, and managing various operational tasks. The company emphasizes safety, collaboration, and providing reliable, clean energy. This position is suitable for military service members and veterans. Dominion Energy cannot transfer or sponsor work visas for this role and does not offer relocation assistance.

Requirements

• Operations Analyst I: 2+ years of demonstrated related experience (partial years of 6 months or greater count as one year).
• Operations Analyst II: 5+ years of significant related experience (partial years of 6 months or greater count as one year).
• Basic knowledge of distribution and transmission systems (Operations Analyst I).
• Full knowledge of distribution and transmission systems (Operations Analyst II).
• Ability to learn job-specific computer applications.
• Demonstrated proficiency in job-specific computer applications (Operations Analyst II).
• Ability to handle constantly changing and emerging priorities.
• Ability to address multiple tasks simultaneously.
• Maintains a working knowledge of TRSi, the ARM suite, ARCOS, CBMS, GIS products, SRRS, and other office software (Operations Analyst I).
• Proficient in all Systems and Applications used by an Operations Analyst I (Operations Analyst II).
• Skills: Interpersonal, verbal and written communications, customer service, analytical thinking, good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications, problem resolution, demonstrated sound analysis skills.
• Skills (Operations Analyst II): Includes GIS, Mainframe Applications, TRS, TRSi, Optimizer, MDD and ARCOS.

Nice To Haves

• Duties may extend to full creation, set up, packaging, permitting, joint-use interaction, as-builting and reconciling discrepancies for ARM and trouble work.
• Duties may extend to full set-up, packaging, permit work, as-builting, reconciliation, billing interaction, GIS editing and job closing for streetlight work.
• Duties may extend to Standby list management/maintenance (Operations Analyst II).
• Duties may extend to direct customer correspondence and/or direct support for Power Quality and EMF field investigations (Operations Analyst II).

Responsibilities

• Gathers and analyzes customer calls and computer data to determine the location and cause of power outages.
• Dispatches first response personnel and repair crews for outages and emergency situations.
• Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.
• Maintains accurate information and movement in Crew Manager.
• Performs as Local Storm Analyst and travels to impacted offices.
• Manages Estimated Restoration Times to customers.
• Provides accurate and timely information to customers and first-line resolution to customer complaints.
• Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work.
• Prioritizes, dispatches, and manages streetlight work.
• Performs complex Out-of-Town callouts and/or maintains accurate information and movement in Crew Manager (Operations Analyst II).
• Edits and approves complex SRRS reports (Operations Analyst II).
• Provides direct support for Power Quality and EMF field investigations (Operations Analyst II).

Benefits

• Health, dental, and vision benefits with coverage for families and domestic partners
• Vacation
• Retirement plans including 401k contributions and matches
• Paid holidays
• Tuition reimbursement
• Bonus eligibility
• Sick leave
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED