Operations Analyst - Middle Market Business (Insurance) (Nashville, TN)

Ryan Specialty•Nashville, TN

8d•$78,050 - $95,000•Hybrid

About The Position

We are seeking an Operations Analyst to support Middle Market Business operations by improving workflows, system performance, and cross-functional execution. This role is critical to drive consistency, scalability, and adoption across teams and offices. This is a hybrid role out of Nashville, TN, requiring 3 days in the office.

Requirements

Bachelor's degree
3–5+ years of experience in operations, business analysis, or systems-focused roles
3+ years of experience in insurance, ideally within underwriting operations
Strong ability to translate business needs into process and system requirements
Experience with UAT, defect tracking, and workflow/process documentation
Excellent communication skills with ability to coordinate across teams and stakeholders
Strong analytical, organizational, and problem-solving skills
Familiarity with Agile environments (user stories, backlog management)
Advanced Excel or reporting/analysis experience
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

Facilitate communication and track dependencies.
Ensure timely escalation and resolution of cross-functional blockers.
Gather and translate business needs into clear requirements and user stories.
Map end-to-end workflows and identify gaps, inefficiencies, and automation opportunities.
Partner with stakeholders to design scalable, consistent processes.
Analyze system behavior, workflows, and data flow across platforms.
Identify root causes of recurring issues and drive sustainable solutions.
Improve consistency across submission → quote → bind workflows.
Lead UAT planning, test case development, and execution.
Validate system changes against business requirements before release.
Track and manage defects through resolution in partnership with vendors/VRU tech team.
Track, prioritize, and help resolve operational issues across teams.
Provide visibility into risks, blockers, and recurring challenges.
Ensure follow-through on critical items impacting business performance.
Develop and maintain SOPs, workflow documentation, and quick reference guides.
Support consistent execution of processes across teams and offices.
Partner with stakeholders to reinforce adoption of best practices.
Track key metrics related to operations, system performance, and adoption.
Provide insights to leadership on trends, bottlenecks, and improvement opportunities.
Support development of consistent KPI definitions and reporting.