Operations Analyst

Intelcom•Montreal, QC

17d•Hybrid

About The Position

The Operations Analyst plays a pivotal role in analyzing, optimizing, and supporting the organization’s operational performance across multiple functions. Acting as a key contributor within the Operations Analytics and Support, this role focuses on identifying efficiency gaps, conducting data-driven analyses, and implementing actionable solutions that enhance productivity, profitability, and service quality. The analyst collaborates closely with cross-functional partners, including Operations, Sales, IT, and Management, to ensure alignment on strategic objectives and drive operational improvements. Through advanced data interpretation, performance monitoring, and process evaluation, the Operations Analyst provides valuable insights that support decision-making and long-term growth. This position requires strong analytical skills, adaptability, and a proactive mindset to navigate a fast-paced and rapidly changing environment. The analyst is also expected to contribute to strategic initiatives such as the “Control Tower” pillars, embodying a continuous improvement culture while supporting the change management associated with innovative departmental projects.

Requirements

Bachelor’s degree in business administration, Industrial Engineering, or any similar degree
5+ years of relevant experience as an Operations Analyst or in a similar analytical role
Strong analytical, critical thinking, and problem-solving skills
Advanced proficiency in Excel (e.g., PivotTables, formulas, data analysis)
Experience with data analysis tools and techniques

Nice To Haves

Experience with Power BI is considered an asset
Demonstrated ability to take initiative and proactively identify opportunities for improvement
Strong team player with the ability to collaborate effectively across functions
Excellent communication and presentation skills, with the ability to translate data into actionable insights
Ability to work both independently and in a fast-paced, collaborative environment
Adaptable, with the ability to act as a change catalyst and support continuous improvement initiatives
Availability for occasional short-duration travel within Canada

Responsibilities

Analyze current business performance and identify areas for improvement.
Conduct data analysis and make recommendations to improve delivery performance.
Create reports and presentations to communicate findings and recommendations to management.
Collaborate with cross-functional teams to implement process improvements.
Monitor performance metrics and track progress towards operational goals.
Identify potential risks and provide solutions to mitigate them.
Participate in the "Command Center" initiative during peak seasons.
Embody the 3 pillars of the "Control tower”: teamwork, innovation, and adaptability.
Support the change management required by the innovations that the department implements.
Stay updated with the stations’ environment and the various challenges they might face.
Stay up-to-date with industry trends and best practices in operations analysis.