Operations Analyst

Ernesta•New York, NY

37d•$130,000 - $150,000

About The Position

Ernesta is seeking an Operations Analyst to support inventory planning, operational financial analysis, logistics data support, and new product launch execution across the Operations function. This role sits at the intersection of inventory strategy, working capital discipline, operational execution, and data infrastructure. This is a highly analytical and cross-functional role suited for someone who thrives in both structured financial analysis and dynamic operational environments — able to translate data into decisions, align stakeholders across functions, and build scalable processes that support growth.

Requirements

3–6 years of experience in operations planning, inventory management, supply chain, or operations finance
Strong analytical and financial modeling capabilities; demonstrated experience managing inventory strategy in a multi-SKU environment
Experience supporting month-end close, operational financial reporting, and budgeting processes
Proficiency with Airtable, Sigma, Shopify, or similar platforms; comfort working across multiple systems simultaneously
Ability to work cross-functionally and manage competing priorities without direct authority
High attention to detail; able to catch errors in complex datasets and resolve them systematically
Strong communication skills — able to translate complex data into clear summaries for operational and senior leadership audiences
High level of ownership and accountability; operates independently and drives workstreams to completion

Responsibilities

Maintain day-to-day sample planning tools and incorporate the latest forecasts to drive replenishment decisions; proactively flag and reorder samples selling faster than planned, accounting for wide variation in supplier lead times.
Generate clear recommended actions for each backorder; partner closely with the Customer Experience team to provide the information they need to have informed conversations with customers
Track backorder trends by SKU to identify chronic supply issues and feed that signal back into inventory planning and purchasing decisions
Support additional operational, analytical, and cross-functional initiatives as business needs evolve.
Manage the launch playbook cross-functionally, tracking open items across merchandising, supply planning, and operations and ensuring each workstream hits its milestones
Execute all system changes required to support launch: SKU setup in the WMS, OMS, and Shopify
Work directly with merchandising on last-minute changes — understanding how late updates (style changes, size additions, color drops) cascade through the launch plan and adjusting execution accordingly
Ensure sample materials are ordered and available ahead of launch, accounting for supplier lead times
Flag launch blockers early, drive resolution, and maintain clear visibility into what is at risk and what needs escalation
Implement carrier territory changes across all relevant systems when hub assignments, zip code coverage, or carrier networks shift
Maintain carrier routing data — hub-to-zip mappings, service zone files, and coverage logic — and identify orders routed to the wrong hub before they are acted on
Build and maintain carrier performance KPIs: on-time rates, exception rates, cost per shipment, and other metrics used to evaluate carrier health and inform contract decisions.
Collect all data required for EOM close across carriers and cost categories
Flow processed data through all relevant dashboards and systems
Identify and flag discrepancies and resolve or escalate before close is finalized
Deliver a monthly readout to senior leadership covering total costs by carrier, record volumes, key anomalies, and open items carrying into the next month
Support the Finance and Operations with operational financial reporting; analyze material utilization, yield, and cost trends to identify margin and efficiency opportunities
Assist in budgeting and forecasting processes for inventory investment and operational expenses