Dispatcher

IntelliPro Group Inc.•Norfolk, VA

3d•Onsite

About The Position

The Operations Analyst is responsible for monitoring operational activities, analyzing incoming customer calls and system data, identifying service interruptions, and coordinating response efforts. This role requires strong analytical capabilities, excellent communication skills, and the ability to make informed decisions in a fast-paced environment.

Requirements

Ability to manage multiple tasks simultaneously while adapting to changing priorities.
Strong decision-making skills and ability to perform effectively under pressure.
Experience analyzing large data sets from multiple information sources and developing appropriate action plans.
Strong customer service skills with experience supporting internal and external stakeholders.
Prior dispatch experience in an operations center environment.
High School Diploma or GED required.

Nice To Haves

Experience working in utility operations centers, emergency communications centers, dispatch centers, or similar operational environments.
Hands-on experience in an operations center setting.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively within cross-functional teams.
Strong organizational and problem-solving abilities.
Ability to lead, collaborate, and contribute effectively in team environments.

Responsibilities

Gather and analyze customer calls and multiple data sources to determine the location and cause of service interruptions.
Coordinate and dispatch field personnel and response teams to address operational issues and emergency situations.
Perform workforce callouts for service restoration, emergency response, planned overtime, and shift coverage.
Monitor operational activities and ensure timely response to incidents.
Develop and execute action plans based on data analysis and operational requirements.
Maintain accurate records and documentation of operational activities.