Operations Analyst

The Ohio State University • Columbus, OH

9d • $81,800 - $106,900 • Onsite

About The Position

The Operations Analyst will provide high-level support to ensure the seamless execution of student innovation and entrepreneurship initiatives across the Center for Software Innovation (CSI), Keenan Center for Entrepreneurship (KCE) and the AI Fluency initiative. Reporting to the CSI Operations Lead, this role serves as the functional engine of the organization, managing the digital tools, documentation, and communication channels that keep our community of builders moving forward.

Requirements

• Bachelor’s Degree.
• Minimum of four years of relevant work experience in operations or project management roles.
• Excellent skills with cross functional collaboration.
• Ability to quickly, accurately, and effectively organize large amounts of information into formats that are useful for their intended purpose.
• Excellent written and verbal communication.
• Strong project management, slide deck creation, spreadsheet, and related skills for operations.
• Ability to adopt new tools and technology.
• Ability to measure, track, and articulate metrics and results.
• This position requires successful completion of a criminal background check.

Nice To Haves

• 6+ years of experience
• Prior experience in academia or non-profits
• Experience working in Drupal, Asana, and Figma or other similar tools

Responsibilities

• Run the data analytics infrastructure for the team; design dynamic operational dashboards to track key performance indicators (KPIs) across programs, translating raw data into actionable insights and visual impact reports for leadership that show the strategic tie among CSI, KCE and the AI Fluency initiative.
• Serve as the primary administrator and functional lead for project management and operational tools across the team (e.g., Asana, Customer Relationship Management tools, Microsoft suite, Google suite, Claude, Gemini, Worldlabs).
• Build and maintain project boards, automate workflows, and partner with the Operations Lead and the AVP for Student Innovation and Entrepreneurship to ensure all team members are leveraging these tools effectively to meet deadlines and KPIs.
• Provide ongoing support and guidance to staff and students on internal systems to ensure data integrity and operational consistency.
• Monitor team progress within these tools to identify bottlenecks before they impact delivery.
• Maintain team processes and documentation by organizing digital storage systems and tracking internal data.
• Standardize and update Standard Operating Procedures (SOPs) and playbooks created by the Operations Lead to ensure they are current and accessible.
• Track the lifecycle of MOUs, contracts, and funding agreements, ensuring that all documentation is correctly filed and that renewal/reporting dates are flagged.
• Coordinate a team effort to standardize email outreach and maintain consistent messaging and communication processes for regularly scheduled events and programming.
• Support the Operations Lead and AVP in the creation of slide decks and reporting visualizations for leadership and council meetings.
• Execute regular updates for the team websites, ensuring content is fresh, accurate, and reflects current initiatives.
• Manage social media accounts and digital communication channels to engage the student builder community, aligning content among CSI, KCE and the AI Fluency initiative.
• Step into specific projects on an ad-hoc basis to provide extra capacity during peak periods (e.g., major events, program launches).
• Assist with the logistical setup for onboarding new staff, fellows, and students.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level