Operations Analyst

Bank of America•Charlotte, NC

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. This role is responsible for the day-to-day handling of the Operations processes, working to deadlines whilst paying strong attention to detail. Key responsibilities include completion of all workflows, providing guidance to other team members, assisting internal business partners and providing functional expertise. This intermediate-level position performs routine and various item processing functions under moderate supervision within a process that has built-in checks and balances. At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Requirements

Data Entry
Time Management
Design Thinking
Procedure Execution
Risk Management
Strong communication skills, both written and verbal
Business Knowledge and acumen
Intermediate to Advanced Microsoft Office and keyboarding skills
Presentation Skills
Project Management
Organizational Skills
Performance Management
Research
Analytical Thinking
Problem Solving
Collaboration
Ability to deliver clear and understandable message to a variety of audiences
Comfortable with working independently and able to manage deadlines
Ability to research, analyze and thoughtfully resolve escalations
Customer Service and/or call center experience

Nice To Haves

Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process Performance Management
Research
Adaptability
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking

Responsibilities

Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Collects and interprets data to validate operational processes
Contributes to overall success of an operations team as an individual contributor
Responsible for handling of operational activities and queries for either single or multiple lines of businesses across the enterprise
Adheres to deadlines set internally within the business unit or those in agreed service level agreements with internal or external business partners
Provides functional expertise knowledge to projects or initiatives relating to the business unit
Maintains internal operational and financial controls and works within risk appetite of the business unit
Continues to review processes to ensure they are efficient and implements process improvement opportunities