Operations Analyst Intern

Acima • Draper, UT

2d

About The Position

Operations Analyst Intern The Operations Intern is responsible for researching, resolving, responding, and reporting claims of error while maintaining a high level of productivity. They make independent decisions for appropriate action to be taken within regulatory and procedural guidelines. They will maintain accurate and properly documented files while ensuring that required time frames are met. May work on projects/matters of limited complexity in a support role. Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We were founded in 2013 with a mission to enrich the lives of our employees, our customers, and our retailers. Now, as a part of the Upbound Group, we have the mission to elevate financial opportunity for all. Our culture thrives on close connections and a family-like atmosphere, driving innovation and customer-centric simplicity. Join us to be part of a team where your professional development is valued, and your sense of belonging is integral to our success.

Nice To Haves

• Skilled investigator and problem solver who thinks outside the box.
• Possess a deep understanding of contact center operations.
• Exhibits superior knowledge of products, services, terminology, procedures and systems related to their assigned area.
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service.
• Capable of independently identifying and resolving complex problems.
• Proficient computer skills, particularly with Microsoft Suite.
• Basic understanding of Jira.
• Strong verbal and written communication skills are a must.
• Can make solid decisions.
• Previous experience with data entry.

Responsibilities

• Various data entry duties.
• Establishing accounts for new users and maintaining updated permissions/skills.
• Collaborate with all the Operations departments to troubleshoot and resolve login problems.
• Address, troubleshoot and resolve issues with inContact.
• Actively support the implementation of new solutions or applications.
• Assists with reporting and data analytics.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees