OPERATIONS ANALYST I - 37010063

State of Florida • Orlando, FL

2d • Onsite

About The Position

This position is located in Orlando, FL and is for INTERNAL AGENCY ONLY. The incumbent is expected to be an active team member, focused on the success of the team and program through positive actions. This includes respectful communication, active listening, valuing diversity, maintaining professionalism, remaining calm in tense situations, delivering constructive feedback, adapting to organizational priorities, accepting feedback, and contributing to group discussions. The role involves conducting organizational studies and evaluations of office procedures, providing technical assistance, and developing procedures to enhance efficiency and effectiveness within the district.

Requirements

• Knowledge and proficiency in Microsoft office applications.
• General knowledge of PC operation and maintenance.
• Knowledge and ability to enter and retrieve data from various Departmental database(s).
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• General knowledge of the Department’s permitting, compliance, and business policies and procedures.
• Ability to plan, organize, and coordinate work assignments.
• Ability to organize work files.
• Ability to interpret and evaluate technical information.
• Ability to compile reports as necessary.
• Ability to work, establish, and maintain effective relationships with co-workers and other State agencies.
• Knowledge of proper telephone etiquette, procedures, and operation.
• Ability to interpret customer needs and route calls appropriately.
• Ability to promptly respond to all phone calls (or emails) or other requests from the public.
• Knowledge of Florida Public Records Management including storage, retrieval, and public records requests.
• Knowledge of accurate use of English grammar, punctuation, spelling, and provide accurate proofreading.
• Ability to work both independently and in a team environment, sometimes with shared responsibilities.
• Ability to always dress and act professionally when representing DEP, whether inside or outside the office environment.
• Ability to communicate effectively both orally and in writing professionally with both internal and external customers.
• Ability to make exceptional customer service a priority.
• Ability to follow directions and meet designated Level of Service protocols and timeframes.
• Ability to file accurately and retrieve file information.
• Ability to keep supervisor informed of all relevant events, including changes in work schedule, progress on assigned work tasks, and relevant contacts from the general public.
• Ability to avoid personal use of department resources such as vehicles, computers, e-mail, and phones.
• At least 2 years of verifiable related experience. Post-secondary degrees from an accredited college or university may be used as an alternative for the required years of experience on a year-for-year basis.
• Valid Driver’s License.
• Successful completion of a background and fingerprint check.

Nice To Haves

• Consults on any updates to internal procedures.
• Consults on procedures to ensure work meets internal and external dashboards and key performance indicators.
• Promote electronic data submission through support of EzDMR including updates, corrections, and generation of new templates.

Responsibilities

• Reviews and consults on the implementation of paper and electronic records in accordance with established procedures, ensuring proper management, filing, and adherence to retention times.
• Reviews and coordinates the DMRs and updates the DMR Review SharePoint Site, alerting management to noncompliance thresholds.
• Consults on procedures to ensure work meets internal and external dashboards and key performance indicators.
• Consults with Central District Management on public records requests, ensuring timely, thorough, and accurate responses.
• Reviews, consults on, and implements the processing of data entry from CAP and Permitting/Waste Cleanup related reports, updating internal and external tracking.
• Consults with Central District staff on updating permitting data in WAFR and WAFR PA, promoting electronic data submission through support of EzDMR.
• Coordinates with Central District staff on data entry into various Departmental databases (e.g., Oculus, Oracle, Asbestos, Air Resources Management, Potable Water Systems).
• Consults with staff on public inquiries regarding routine environmental issues and maintains a directory of affiliated agencies.
• Coordinates the answering and routing of incoming telephone calls and relays messages for unavailable personnel.
• Oversees and coordinates the greeting, announcing, and directing of visitors and issuing visitor identification badges.
• Implements and coordinates the scanning of incoming paper mail, routing electronic and paper copies, and logging/filing as appropriate.
• Coordinates the utilization of Cherwell for mail centralization, including processing documents for OCULUS, entry, mailing, and database updates.
• Coordinates with Central District staff on the receipt and opening of incoming paper mail, including date stamping and distribution.
• Coordinates with Central District staff on the receipt of electronic mail, ensuring appropriate routing and filing.
• Completes purchasing, financial, and travel tasks as assigned.
• Oversees and maintains the reception area, ensuring workspace neatness and order.
• Performs other work as assigned by Supervisor.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree