Operations Agent - ALB (Part-Time)

Southwest Airlines • Albany, NY

1d • Onsite

About The Position

Southwest Airlines is seeking Operations Agents at the Albany International Airport (ALB) for a part-time opportunity. In this role, you will be responsible for ensuring flights depart safely and on time. Your duties will include assisting customers with boarding, checking flight details such as weight and balance, and coordinating with other airport teams to maintain smooth operations. This position offers a chance to learn and grow within the aviation industry, whether you are new to the field or looking to advance your career. The role involves ensuring flights stay on schedule, customers feel cared for, and crews have the necessary support. New hires will undergo a 4-6 week training program, consisting of 8-hour days, 5 days a week, in either classroom or on-the-job settings. Post-training, part-time employees typically work 6.5-hour shifts, 5 days a week, with the possibility of mandatory overtime. This position is governed by a Collective Bargaining Agreement (CBA), which dictates pay, schedules, and other job specifics through an agreement with the labor union. Work schedules are determined by seniority and can include early mornings, late nights, weekends, and holidays. Mandatory overtime may be required to support flight operations, but there are also opportunities to trade shifts.

Requirements

• Must be currently a resident of the State of New York.
• Must have U.S. citizenship or current authorization to work in the U.S. and no current or future work authorization sponsorship available.
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be GSC qualified
• Must comply with DOT drug and alcohol testing program
• Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Able to work under pressure and handle many functions at once with many different offices and/or groups of people
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must possess good written and oral skills
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to effectively communicate verbally by telephone, face to face and public address systems
• Must be able to be alert to moving vehicles or aircraft and use radio equipment
• Must be able to communicate information and instructions verbally or via radio equipment
• Must be able to obtain a SIDA badge and meet all local airport requirements
• Must possess a valid state motor vehicle operator's license
• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
• Must be able to lift and move items of 70 pounds and/or more
• Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
• Must be able to carry heavy items up and down jetway stairs
• Must maintain the ability to wear prescribed uniforms
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work shift work and/or overtime

Nice To Haves

• Two years of airline/military related work experience in ramp/operations/provisioning functions
• Foreign language skills are desirable, but not required

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
• Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes.
• Opens and closes the stations, advising Dispatch of same
• Handles Station AMS and radio communications traffic as needed
• Coordinates loading and unloading of aircraft by monitoring ramp activities
• Answers station operations' telephones
• Advises Gate Agents when boarding will begin
• Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
• Arranges for fueling of aircraft as required
• Prepares weight and balance forms.
• Advises Dispatch, FLIFO and Stations of flight departures / arrivals
• Closes out flights; files and maintains accurate flight papers.
• Ascertains that aircraft are properly cleaned and provisioned prior to departure
• Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
• Operates boarding bridge, coordinates boarding and deplaning Customers
• Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
• Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
• Writes and submits irregularity reports as required.
• Checks cargo on hand to see that it is properly logged and accounted for.
• Checks that all board mail and Company material is dispatched and sent to indicated Stations
• Receives, refers, or makes paging calls and makes paging announcements, as appropriate.
• Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
• Prepares statistical reports to record information from trip papers.
• Operates equipment for flight information display systems and updates system when operationally necessary
• Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
• Provides friendly service to all co-workers and Customers.
• Performs special task or assignments as delegated by Supervisor or Station Management personnel
• Responsible for ground security and assuring operations follow security procedures
• May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-dollar 401(k) Company match contribution up to 10% of your eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed