Operations Agent

Menzies Aviation•Sacramento, CA

2d•Onsite

About The Position

The Operations Agent is responsible for supporting the safe, efficient, and on-time operation of airport activities. This position coordinates aircraft servicing, monitors airside and terminal operations, ensures compliance with safety regulations, and works closely with airline partners, ground handling teams, airport authorities, and other operational departments to deliver exceptional service while maintaining operational excellence.

Requirements

High school diploma or GED
Must have current driver’s license
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Ability to make sound decisions in a fast-paced environment
Basic computer proficiency, including Microsoft Office and operational software
Ability to work independently and as part of a team
Knowledge of airport operations and aircraft turnaround processes
Understanding of aviation safety procedures and regulatory compliance
Strong problem-solving and critical-thinking skills
Excellent customer service and interpersonal skills
Ability to prioritize multiple tasks under tight deadlines
Strong attention to detail
Ability to remain calm during operational disruptions and emergencies
Ability to stand and walk for extended periods
Ability to work indoors and outdoors in varying weather conditions
Ability to lift up to 50 pounds occasionally
Ability to climb stairs and access aircraft and operational areas
Frequent bending, reaching, and walking across airport facilities

Nice To Haves

Previous airport, airline, aviation, logistics, or operations experience preferred

Responsibilities

Monitor daily airport and ramp operations to ensure safe and efficient aircraft turnaround
Coordinate with airline personnel, dispatchers, ramp agents, fueling teams, catering, cabin cleaning, baggage handling, and maintenance personnel
Conduct routine inspections of airport operational areas, including ramps, gates, taxiways, and service roads
Respond to operational issues, flight delays, emergencies, and irregular operations (IROPs)
Communicate operational updates to internal teams and airline customers
Ensure compliance with FAA, TSA, OSHA, airport authority, and company policies and procedures
Complete operational reports, incident reports, safety documentation, and daily logs
Assist with gate assignments, aircraft parking, and equipment coordination as needed
Monitor weather conditions and communicate operational impacts
Support emergency response procedures and participate in safety drills
Investigate operational concerns and recommend corrective actions
Maintain accurate operational records using company systems and software
Promote a culture of safety, customer service, and continuous improvement
Perform other duties as assigned