Operations Agent (ORD Air Gateway)
About The Position
CEVA Logistics is seeking an Operations Agent for their Air Gateway in ORD. This role is vital for processing Inbound or Outbound shipments, with an emphasis on preparing, tracking, and maintaining important documentation. The position involves providing excellent customer service, arranging transportation, completing and processing shipment documentation, securing necessary documentation, tracing key transaction information, and following up with carriers. CEVA Logistics offers a dynamic work environment that fosters personal growth and continuous improvement, with opportunities to shape the future of global trade.
Requirements
- High School Diploma or GED
- Less than one year related experience
- Basic proficiency in Microsoft Office, internet, web-based and job specific software applications
- Accurate typing skills and/or data entry skills
- Ability to add, subtract, multiply and divide
- Responds promptly and professionally to customer needs
- Identifies and resolves problems in a timely manner
- Follows policies and procedures and ability to understand laws, rules and regulations in areas of assignment
Nice To Haves
- Professional certification may be required in some areas.
Responsibilities
- Develop and provide excellent customer service to internal and external customers; advise of shipment details and provide quotations.
- Oversee shipment transportation by arranging, booking, and confirming space on flights, freight, cargo, and other transportation methods.
- Complete documentation for receipt of shipments, or review documentation to correctly process shipments.
- Process documents through the appropriate system in a timely manner to ensure compliance with established deadlines.
- Secure necessary documentation when incomplete information is provided; may involve more limited or first reviews.
- Trace key transaction information (HBL, commercial invoice, and other required documents) to determine if available. Index and create tracking files to initiate clearance process, once documents are received.
- Follow-up with carriers, manage pre-alerts daily, and maintain record of all communications in files.
- Assist in coordination and communication of release to carrier, internal or external customer.
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform with discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
- Pet insurance
- Multiple health plans (company contribution to health savings account)
- Prescription coverage
- Dental coverage
- Vision coverage
- Company paid life insurance
- Company paid accident insurance
- Company paid short-term disability coverage
- Company paid long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
- 401(k) with company match
- Flexible Paid Time Off programs including company paid holidays
- Tuition reimbursement program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
