Operations Advisor Senior - Investor Reporting - Midland

PNC Bank•Little Rock, AL

2d•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Advisor Senior within PNC's Midland organization, you will be based within the PNC Midland footprint. As a Senior Operations Advisor, this role leads critical Investor Reporting activities, ensuring accurate reporting and remittance of funds, oversight of complex transactions, and successful execution of strategic initiatives. The position strengthens operational integrity by proactively managing risk and ensuring compliance with regulatory and servicing requirements. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Minimum of six years of loan servicing experience, preferably within investor reporting; equivalent experience in complex financial operations will be considered
Strong understanding of financial calculations, cash movement processes, and the ability to analyze and resolve reporting discrepancies
Exceptional time management and prioritization skills, with the ability to effectively manage multiple competing deadlines in a fast-paced environment
Highly organized and detail-oriented, with a proven commitment to accuracy, quality, and operational excellence
Demonstrated ability to independently identify issues, analyze root causes, and implement effective solutions
Sound decision-making skills, with the ability to assess risk, escalate concerns when appropriate, and drive timely resolution
Ability to work independently while maintaining strong collaboration and communication across business partners and stakeholders
Strong analytical and critical-thinking skills, with the ability to interpret complex data, identify trends, and support informed business decisions
Demonstrated leadership by serving as a trusted advisor on complex reporting and reconciliation matters, mentoring peers, and advancing team objectives.
Proactively monitors production workflows to identify risks, quality concerns, and operational inefficiencies, escalating issues when necessary and driving sustainable corrective actions to resolve systemic challenges, strengthen controls, and enhance overall operational performance.
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Preferred Skills Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)
Competencies Accuracy and Attention to Detail, Consulting, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Solving, Process Management, Products and Services, Standard Operating Procedures

Responsibilities

Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
Provides training and mentoring support to the team.
Establishes process performance measurements and oversees business impact.
May implement critical business support services.
Communicates performance statistics to internal stakeholders and senior management.
Promotes and monitors the production workflow and assists team members with complex escalation process issues.
Independently identifies and resolves exceptions and serves as a point of escalation.
Monitors effectiveness and efficiency of production and/or process.
Determines and/or drives change and improvement efforts in production and/or processes.
Actively seeks out business partners and team members for collaboration.
Ensures the business adheres to policies, procedures and regulatory standards.
Independently resolves compliance issues and drives risk mitigation activities.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.