Operations Advisor Senior - Investor Reporting - Midland

PNC•Little Rock, AR

3d•$63,750 - $106,250•Onsite

About The Position

As a Senior Operations Advisor, this role leads critical Investor Reporting activities, ensuring accurate reporting and remittance of funds, oversight of complex transactions, and successful execution of strategic initiatives. The position strengthens operational integrity by proactively managing risk and ensuring compliance with regulatory and servicing requirements. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Minimum of six years of loan servicing experience, preferably within investor reporting; equivalent experience in complex financial operations will be considered
Strong understanding of financial calculations, cash movement processes, and the ability to analyze and resolve reporting discrepancies
Exceptional time management and prioritization skills, with the ability to effectively manage multiple competing deadlines in a fast-paced environment
Highly organized and detail-oriented, with a proven commitment to accuracy, quality, and operational excellence
Demonstrated ability to independently identify issues, analyze root causes, and implement effective solutions
Sound decision-making skills, with the ability to assess risk, escalate concerns when appropriate, and drive timely resolution
Ability to work independently while maintaining strong collaboration and communication across business partners and stakeholders
Strong analytical and critical-thinking skills, with the ability to interpret complex data, identify trends, and support informed business decisions
Demonstrated leadership by serving as a trusted advisor on complex reporting and reconciliation matters, mentoring peers, and advancing team objectives.
Proactively monitors production workflows to identify risks, quality concerns, and operational inefficiencies, escalating issues when necessary and driving sustainable corrective actions to resolve systemic challenges, strengthen controls, and enhance overall operational performance.
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
Bachelors

Nice To Haves

Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Accuracy and Attention to Detail
Consulting
Decision Making and Critical Thinking
Effective Communications
Managing Multiple Priorities
Operational Functions
Problem Solving
Process Management
Products and Services
Standard Operating Procedures

Responsibilities

Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
Provides training and mentoring support to the team.
Establishes process performance measurements and oversees business impact.
May implement critical business support services.
Communicates performance statistics to internal stakeholders and senior management.
Promotes and monitors the production workflow and assists team members with complex escalation process issues.
Independently identifies and resolves exceptions and serves as a point of escalation.
Monitors effectiveness and efficiency of production and/or process.
Determines and/or drives change and improvement efforts in production and/or processes.
Actively seeks out business partners and team members for collaboration.
Ensures the business adheres to policies, procedures and regulatory standards.
Independently resolves compliance issues and drives risk mitigation activities.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service