Operations Advisor Senior - Investor Reporting - Midland

PNC•Little Rock, AR

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Advisor Senior within PNC's Midland organization, you will be based within the PNC Midland footprint. As an Operations Advisor Senior within PNC’s Investor Reporting team, this position is primarily responsible for accurate and timely reporting and remitting funds as dictated by the related servicing agreements for the assigned contracts, while mitigating risk by meeting all regulatory and compliance requirements. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met. Provides training and mentoring support to the team. Establishes process performance measurements and oversees business impact. May implement critical business support services. Communicates performance statistics to internal stakeholders and senior management. Promotes and monitors the production workflow and assists team members with complex escalation process issues. Independently identifies and resolves exceptions and serves as a point of escalation. Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes. Actively seeks out business partners and team members for collaboration. Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Minimum four years of loan servicing experience, preferably in investor reporting; equivalent experience in complex financial operations will be considered.
Strong understanding of financial calculations and cash movement concepts
Exceptional time management and prioritization skills
Highly organized and detail oriented
Demonstrated independent problem solving capability
Sound decision making skills
Ability to work independently
Strong analytical skills
Demonstrated leadership skills, including mentoring peers, providing guidance on complex reporting and reconciliation issues, and proactively supporting team objectives, operational controls, and risk mitigation efforts.
University / college degree, with 3+ years of relevant / direct industry experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)

Responsibilities

Accurate and timely reporting and remitting funds as dictated by the related servicing agreements for the assigned contracts.
Mitigating risk by meeting all regulatory and compliance requirements.
Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
Provides training and mentoring support to the team.
Establishes process performance measurements and oversees business impact.
May implement critical business support services.
Communicates performance statistics to internal stakeholders and senior management.
Promotes and monitors the production workflow and assists team members with complex escalation process issues.
Independently identifies and resolves exceptions and serves as a point of escalation.
Monitors effectiveness and efficiency of production and/or process.
Determines and/or drives change and improvement efforts in production and/or processes.
Actively seeks out business partners and team members for collaboration.
Ensures the business adheres to policies, procedures and regulatory standards.
Independently resolves compliance issues and drives risk mitigation activities.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.