Transportation - Operations Administrator

TCI Transportation•Monroe Township, NJ

2d•Onsite

About The Position

TCI is looking for a motivated, organized, and detail-oriented Operations Administrator to join our team! If you enjoy working in a fast-paced environment, communicating with drivers and customers, and keeping operations running smoothly, this could be the opportunity for you! As an Operations Administrator, you'll play an important role in supporting daily transportation and billing operations.

Requirements

Strong organizational and attention-to-detail skills.
Excellent communication and customer service abilities.
The ability to multitask and manage multiple priorities.
Experience working in a fast-paced environment.
Strong computer and administrative skills.
A proactive attitude and willingness to support the operations team.
Flexibility to occasionally assist with additional hours when business needs require it.

Responsibilities

Build and manage daily dispatch loads in McLeod.
Complete daily load reconciliations and ensure accurate load assignments.
Respond to customer inquiries via email and phone in a timely and professional manner.
Gather and compile information to support customer service and operational needs.
Provide dispatch coverage during vacations and call-offs.
Communicate with drivers regarding paperwork and dispatch needs.
Perform driver check-in calls and communicate with customers regarding on-time arrivals.
Review and process per diem and accessorial invoices.
Verify billing information and ensure invoices are properly submitted and followed up on.
Assist with other operational needs as required.