Operations Administrator

Integrity Marketing Group•Uncasville, CT

About The Position

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com . Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Responsibilities

Process and triage all incoming mail and documents, including wage garnishments, child support orders, certified mail, carrier correspondence, and compliance/regulatory notices.
Coordinate communication between FFL downline agencies, carriers, and vendors as needed.
Respond to routine agent, carrier, and internal inquiries, ensuring accurate information is provided or escalated to the Operations Manager when needed.
Provide administrative support including preparing reports, updating agent records, and organizing departmental files.
Manage digital and physical file organization, including scanning, indexing, archiving, and preparing documents.
Monitor and track operational metrics, performance indicators, and service-level commitments.
Support Accounts Payable tasks such as data verification, file maintenance, and document processing.
Process vendor invoices and establish new purchase orders with accuracy and timeliness, ensuring proper coding and approvals.
Assist with weekly ACH payments and reconciliation of AP accounts.
Maintain vendor files, W-9 documentation, and ensure compliance with corporate and regulatory requirements.
Communicate with agents and vendors to resolve discrepancies, answer inquiries, and maintain positive relationships.
Support month-end closing processes, including accruals and reporting.