Operations Administrator

Howden • Miami, FL

3d • $20 - $25 • Onsite

About The Position

The role is responsible for end-to-end intake, processing, and management of incoming mail and documents, including receipt, review, sorting, scanning, validation, and coordination for check handling and deposits.

Requirements

• Strong attention to detail with the ability to process data accurately
• Ability to follow established processes and work effectively in a structured environment
• Good problem-solving skills, with the ability to identify issues and escalate when needed
• Organized and able to manage multiple tasks and meet deadlines
• Clear written and verbal communication skills
• Team-oriented mindset with a collaborative approach to work
• Positive, proactive attitude with a willingness to learn and develop
• Ability to work in a fast-paced environment and adapt to changing priorities
• Basic awareness of compliance and the importance of following company policies
• Basic understanding of accounting or insurance business processes; exposure to billing or finance operations is a plus
• Ability to maintain confidentiality and handle sensitive client and financial information with discretion
• Demonstrated reliability, accountability, and consistency in executing repetitive, process-driven tasks

Responsibilities

• Receive, open, and sort incoming physical mail (carrier documents, policies, invoices, endorsements, certificates, etc.)
• Coordinate with appropriate teams upon receipt of checks, including preparation and facilitation of bank deposits
• Scan all incoming physical documents using standardized procedures
• Validate scan quality (clarity, completeness, correct orientation)
• Upload and attach all documents to the appropriate account, policy, or activity within Applied Epic
• Accurately index documents using naming conventions, and activity codes
• Confirm all required documentation is saved to Epic as the system of record for audit and compliance purposes
• Work closely with Account Managers, Brokers, and Client Service teams to validate document classification, route misdirected or incomplete items, resolve discrepancies or missing information, and escalate time-sensitive or incomplete documentation to appropriate stakeholders
• Identify opportunities to improve mail handling, scanning, and document workflows
• Support transition toward digital-first processes and document ingestion tools
• Assist with backlog processing or high-volume periods as needed

What This Job Offers

• Education Level: No Education Listed