Operations Administrator- Ace of Spades

Live Nation Entertainment • Sacramento, CA

23d • $20 - $25

About The Position

THE JOB The Operations Administrator is responsible for supporting the day-to-day administrative and operational functions of the venue. This role provides cross-functional support across departments, assists with internal operational processes, reporting, and cross-functional coordination, and serves as a point of contact for general guest and internal inquiries. The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines in a structured, fast-paced environment. WHAT THIS ROLE WILL DO Administrative & Operational Support Provide general administrative support across departments, including scheduling assistance, internal communications, and office coordination Maintain office operations, including supplies, inventory, deliveries, and vendor coordination Assist with invoice submission, recordkeeping, and documentation management Support operational logistics and departmental projects as assigned Payroll, Reporting & Process Support Assist with payroll processes by collecting required information and tracking submission deadlines Support labor tracking, reporting, and compliance-related processes Maintain accurate records and assist with data entry and documentation Track deadlines and follow up on outstanding items to support timely completion of operational processes Guest & Internal Communications Manage incoming calls and shared inboxes, including general inquiries and ADA-related communications Respond to routine guest inquiries using established guidelines and resources where applicable Document and track guest interactions, escalating issues to appropriate teams as needed Monitor guest feedback channels and communicate trends or concerns to management

Requirements

• 2+ years of experience in administrative, operations, or related roles
• Strong organizational skills with the ability to track tasks, manage deadlines, and follow through on assignments
• Excellent written and verbal communication skills
• High level of attention to detail and accuracy
• Proficiency in Microsoft Office Suite
• Ability to manage multiple tasks and prioritize effectively within established processes and guidelines
• Ability to work independently and as part of a team

Nice To Haves

• Experience in a venue, entertainment, or live event environment preferred

Responsibilities

• Provide general administrative support across departments, including scheduling assistance, internal communications, and office coordination
• Maintain office operations, including supplies, inventory, deliveries, and vendor coordination
• Assist with invoice submission, recordkeeping, and documentation management
• Support operational logistics and departmental projects as assigned
• Assist with payroll processes by collecting required information and tracking submission deadlines
• Support labor tracking, reporting, and compliance-related processes
• Maintain accurate records and assist with data entry and documentation
• Track deadlines and follow up on outstanding items to support timely completion of operational processes
• Manage incoming calls and shared inboxes, including general inquiries and ADA-related communications
• Respond to routine guest inquiries using established guidelines and resources where applicable
• Document and track guest interactions, escalating issues to appropriate teams as needed
• Monitor guest feedback channels and communicate trends or concerns to management

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees