Operations Administrator-Electronic Banking - Northrim Building

Northrim Bank•Anchorage, AK

8d•$34•Onsite

About The Position

At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. At Northrim Bank, the Operations Administrator is a key driver behind secure, efficient, and innovative Electronic Banking operations. You’ll handle high-impact transactions, mitigate risk, support critical systems, and serve as an escalation point for Tier 1 and Tier 2 teams—making a real difference for customers and colleagues alike. You won’t just “process transactions”—you’ll lead, troubleshoot, train, and innovate across our electronic banking ecosystem. If you enjoy being the calm, knowledgeable problem-solver in high-impact situations—you’ll shine here. At Northrim Bank, your expertise matters. We value people who take ownership, think critically, and help others succeed. You’ll be trusted as a leader, empowered to make decisions, and supported as you grow your career in electronic banking. 👉 Ready to be the expert others rely on? Apply today and help shape the future of electronic banking operations.

Requirements

High School Diploma or equivalent
6+ years of financial institution experience, including:
3+ years in electronic banking services
Expert knowledge of banking products and electronic services
Deep understanding of ACH, wires, fraud mitigation, and compliance requirements
Exceptional communication skills—written, verbal, and interpersonal
Strong analytical and decision-making abilities
Ability to mentor, train, and guide others through complex issues
Highly organized, detail-oriented, and comfortable juggling multiple priorities
Confident working independently while collaborating across teams
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Familiarity with Windows, Mac, Android, and iOS operating systems
Comfortable troubleshooting software, platforms, and electronic banking tools
Ability to navigate multiple systems and resources efficiently

Nice To Haves

Certifications, related education, or military experience may substitute for some requirements
Proven progression and increasing responsibility preferred

Responsibilities

Process and oversee high-risk ACH, Wire, and Positive Pay transactions
Investigate and resolve complex out-of-balance issues and account discrepancies
Act as Tier-2 escalation support for fraud alerts, online breaches, and electronic banking inquiries
Serve as a subject matter expert for ACH, wire, and electronic banking processes
Develop reporting criteria and analyze data that drives smarter electronic operations
Execute beginning- and end-of-day wire processing and reconcilement
Test and quality-check system updates, quarterly releases, and new banking services
Coordinate vendor incidents, outages, and product updates with internal teams
Train and mentor Tier 1 and Tier 2 staff—helping others grow their skills and confidence
Resolve escalated customer issues with professionalism, urgency, and care
Provide advanced technical support for software, systems, browsers, and mobile devices
Track service levels, generate operational metrics, and ensure customer needs are met