Operations Specialist - Electronic Banking - Northrim Building
About The Position
At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Are you the kind of person who loves solving complex problems, spotting details others miss, and keeping critical systems running smoothly? Do ACH files, wires, fraud alerts, and electronic banking tools feel more exciting than intimidating? If so, Northrim Bank wants you on our team! As an Operations Specialist, you’ll be a trusted expert and escalation point within our Electronic Banking Operations Division—supporting high-impact transactions, mitigating risk, and helping both customers and teammates succeed every day.
Requirements
- High School Diploma or equivalent
- 4+ years of financial institution experience, including:
- 2+ years in electronic banking
- Expert knowledge of banking products and electronic services
- Strong understanding of ACH, wire, fraud monitoring, and compliance requirements
- Exceptional written and verbal communication skills
- Sharp analytical thinking with a strong eye for detail
- Ability to juggle multiple priorities in a fast-paced environment
- Confidence making decisions, solving problems, and training others
- A customer-first mindset with a passion for “one-touch” resolution
- Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Familiarity with Windows, Mac, Android, and iOS systems
- Comfortable navigating multiple browsers and banking platforms
- Ability to troubleshoot software, systems, and electronic banking tools
Nice To Haves
- Certifications, related education, or relevant military experience may substitute for some requirements
- Demonstrated growth and increasing responsibility preferred
Responsibilities
- Reviewing and processing high-risk ACH, wire, and Positive Pay transactions
- Monitoring fraud alerts and partnering with Security to mitigate risk and protect customers
- Serving as an escalation point for out-of-balance GLs and complex electronic banking issues
- Pulling reports, reviewing data, and requesting extracts that drive business decisions
- Performing daily ACH and wire processing, ensuring all deadlines and regulatory guidelines are met
- Acting as Tier-2 support and providing training and guidance to Tier-1 Electronic Banking teams
- Participating in system testing for product updates, quarterly releases, and new services
- Responding to escalated customer feedback and ensuring resolutions exceed expectations
- Providing advanced technical support for electronic banking channels, software, and devices
- Staying current on banking products, systems, regulations, and vendor updates
Benefits
- Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
- Paid Time Off to include select paid holidays
- Retirement Benefits with generous 401K match
- Paid Parental Leave
- Education Assistance
- Employee Assistance Program
- Employee Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
