Operations Administrative Support Specialist (83288)

INTER-CON SECURITY SYSTEMS INC•San Diego, CA

2d•$21 - $22•Onsite

About The Position

This position focuses primarily on scheduling and operates under the Future Operations (FOPS) team. The Operations Administrative Support Specialist provides essential administrative and operational support to ensure the smooth and efficient execution of scheduling and office functions. You will collaborate directly with Account Managers and Operations to ensure schedules are properly maintained and operational needs are met.

Requirements

Strong organizational and multitasking abilities.
Clear written and verbal communication across multiple departments.
High attention to detail, accuracy, and confidentiality.
Familiarity with Salesforce, Microsoft Office products, and technologically competent
Ability to maintain composure and efficiency under time-sensitive conditions.
Can assess issues quickly and identify effective solutions
Identify and complete tasks without prompting, ensuring accuracy and detailed results
While this position primarily follows a standard business schedule, flexibility is essential. The Operations Administrative Support Specialist must remain available to support urgent operational needs or client requests beyond regular hours, including evenings, weekends, or holidays, to maintain service continuity and uphold company standards of operational excellence.

Responsibilities

Manage daily scheduling operations and administrative functions
Communicate with officers efficiently address gaps in scheduling for Future Operations (FOPS)
Provide frequent updates to Account managers and Operations on potential issues regarding scheduling hours
Provide officers with their schedule assignments while addressing any questions and confirming they understand their duties and shift times.
Evaluate and review Overtime (OT) based on operational requirements and cost efficiency.
Support Client requests for Temporary Additional Services (TAS)
Generate disciplinary cases as needed, maintaining accurate documentation and communication with leadership.
Answering the office phone, addressing questions, and routing callers to the correct departments or individuals.
Engaging with officers daily while maintaining a high level of professionalism
Auxiliary tasks as requested