Operations Administrative Specialist: Natalie L Haslam College of Music - UTK

University of Tennessee•Knoxville, TN

5h•Onsite

About The Position

This position reports to the Assistant Dean of Finance, Administration, and Operations and serves as the operational coordinator and primary administrative hub for the Natalie L. Haslam College of Music. Located in the Dean’s Suite, this role simultaneously manages three core operational areas: front-facing reception and visitor engagement, functional oversight and training of student employees assigned to the Dean’s Suite, and continuity support for Finance & Administration workflows. The position applies independent judgment to triage complex inquiries, route sensitive HR and financial matters, and ensure uninterrupted administrative operations across the college. The role functions as the college’s institutional knowledge resource for daily administrative operations — proactively identifying workflow issues, developing and implementing student worker training programs, maintaining Finance & Administration continuity in the absence of coordinators, and serving as a knowledgeable bridge between the Dean’s Suite, academic departments, and external stakeholders. The complexity and breadth of these simultaneous operational responsibilities require substantial independent action and professional expertise across administrative, supervisory, and financial process domains. This position will also be cross trained in Academic and Faculty Affairs as well as Admissions and Student Engagement operations in order to maintain comprehensive understanding of the full student and faculty lifecycle and ensure continuity of administrative support across the college. Because this position serves as the college’s primary public-facing service point, consistent on-site presence is required Monday through Friday during standard university business hours. Remote work is not available for this role.

Requirements

Substantial independent action and professional expertise across administrative, supervisory, and financial process domains.
Consistent on-site presence required Monday through Friday during standard university business hours.

Responsibilities

Serve as the operational coordinator and primary administrative hub for the Natalie L. Haslam College of Music.
Manage front-facing reception and visitor engagement.
Provide functional oversight and training of student employees assigned to the Dean’s Suite.
Offer continuity support for Finance & Administration workflows.
Apply independent judgment to triage complex inquiries.
Route sensitive HR and financial matters.
Ensure uninterrupted administrative operations across the college.
Act as the college’s institutional knowledge resource for daily administrative operations.
Proactively identify workflow issues.
Develop and implement student worker training programs.
Maintain Finance & Administration continuity in the absence of coordinators.
Serve as a knowledgeable bridge between the Dean’s Suite, academic departments, and external stakeholders.
Be cross-trained in Academic and Faculty Affairs as well as Admissions and Student Engagement operations.