Seasonal, Operations Administrative Assistant

H&R Block•Tempe, AZ

19h

About The Position

This role provides seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices. The Operations Admin will also provide hands-on support to Tax Office Associates with Preparer Tax Identification Number (PTIN) renewal/payment. Responsibilities include receiving and documenting communication from offices regarding supplies, facilities, or support needs, researching solutions, and escalating issues as needed. The role involves communicating with various levels of associates, sourcing vendors for facility tickets, processing payments, and maintaining technical knowledge of systems like Microsoft Teams and the Microsoft Suite. Attendance at training sessions and other duties as assigned are also part of the role.

Requirements

High school diploma or equivalent
Ability to communicate clearly and calmly on the telephone, email, and chat and use effective customer service techniques with associates who may be under stress
Ability to work independently with minimal supervision
Customer service experience
Demonstrated decision making, analytical, and problem-solving skills
Demonstrated organization, prioritization, and project coordination skills
Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
Effective time management and organization skills with the ability to handle multiple priorities
Experience working with Windows Environment
Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools

Nice To Haves

1-3 years administrative experience

Responsibilities

Provide seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices
Provide hands on Tax Office Associate support with Preparer Tax Identification Number (PTIN) renewal/payment
Receive communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities, or support; document nature of problem, research solutions, and resolves issues or escalate to DOC, Company Support Manager (CSM), or District General Manager (DGM) as needed
Communicate with DOC/DGM/Field Associates around Administrative Support Tasks
Source vendors for local facility tickets and set up with approved payment process
Review and verify invoices and prepare payment in Coupa and/or corporate credit card expense for the DOC’s approval
Maintain a technical working knowledge of systems used to support district(s) i.e. Microsoft Teams and Microsoft Suite applications including virtual tools; may include internal systems
Attend training related to the effective and efficient performance of job duties
Other duties as assigned by the DOC or in partnership with the CSM