Operations Admin - Onsite (Des Plaines, IL)
About The Position
The primary focus of this role is to ensure the success of all new orders containing the most time-sensitive commodities. This involves providing proactive updates to customers on any deviations and tracking order status from beginning to end. The operations team is crucial to the company's success, and this role represents the company's values on the front lines. The Operations Admin will be located at the customer site, handling their most critical shipments through the Airspace platform. This position is designed to provide the foundational skills for growth within the Airspace Operations team.
Requirements
- Must be able to work full-time onsite at Des Plaines, IL location.
- Must be available to work weekends.
- Strong attention to detail.
- Strong customer service skills.
Responsibilities
- Manage shipments and operate the Airspace Platform by setting up new orders according to standard work practices and client-specific SOP instructions.
- Rapidly move from one critical task to another.
- Accurately confirm job milestones are completed correctly and on time.
- Navigate and interpret key information on shipping documents, such as packing lists and bills of lading.
- Stay independently informed by reviewing all communications provided throughout the company platforms.
- May include some tasks such as packaging, labeling, and staging.
- Adhere to both Airspace's internal standards and all client-specific Standard Operating Procedures (SOPs) and site regulations.
- Manage email, phone, and live communication with multiple external parties including clients, suppliers (airlines, drivers), and colleagues.
- Professionally relay delays, issues, and updates to customers through verbal and written communication.
- Maintain high attention to detail in all correspondence.
- Escalate issues early and appropriately.
- Conduct must be consistently professional, courteous, and align with Airspace's reputation.
- Uphold the company core value of Transparency by ensuring open, honest, and sincere communication with both the team and customers.
- Meet minimum metric requirements and customer service standards for an admin level position.
Benefits
- High-quality health, vision, and dental care plan options
- 401K company contribution program
- Professional learning and training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
