Operations A/V Technician
JLL•Anaheim, CA
•$62,400 - $83,200•Onsite
About The Position
JLL is seeking an mid-level Audio-Visual Technician to support a client portfolio with comprehensive AV infrastructure. This role is responsible for maintaining, troubleshooting, and optimizing audio-visual systems across conference rooms, digital signage assets, collaboration spaces, and common areas. The ideal candidate combines strong technical expertise with exceptional customer service skills, ensuring seamless technology experiences for building occupants and stakeholders.
Requirements
- High school diploma or equivalent
- 3-5 years of hands-on experience installing, configuring, and troubleshooting professional audio-visual systems
- Demonstrated expertise with conference room control platforms (Q-SYS, Crestron, Extron, AMX, or equivalent)
- Working knowledge of video conferencing technologies and unified communication platforms
- Proficiency troubleshooting electronics including signal flow, wiring, connectors, and basic electrical components
- Experience with digital signage systems and content management platforms (BrightSign experience highly valued)
- Basic networking knowledge including IP addressing, VLANs, and network troubleshooting
- Competency with Microsoft Office suite and work order/ticketing systems
- Strong customer service orientation with ability to translate technical concepts for non-technical users
- Excellent verbal and written communication skills for documentation, reporting, and stakeholder interaction
- Self-directed work style with ability to prioritize competing demands and manage time effectively
- Meticulous attention to detail in troubleshooting, documentation, and quality control
- Proven ability to work collaboratively in team environments and independently as situations require
- Adaptability to rapidly changing priorities in fast-paced facilities environments
- Valid California driver's license with clean driving record (role requires travel between buildings/sites)
- Knowledge of and adherence to electrical safety codes and OSHA standards
Nice To Haves
- CTS (Certified Technology Specialist) or CTS-I (Installation) certification
- Manufacturer certifications (Q-SYS, Crestron, Extron, Biamp, QSC, or similar)
- Associate degree in electronics, AV technology, or related technical field
- Experience with building management systems integration
- Familiarity with AutoCAD or system design documentation tools
Responsibilities
- Respond to service requests and equipment concerns promptly, prioritizing based on business impact
- Troubleshoot and resolve issues with conference room control systems (Q-SYS or similar platforms), meeting spaces, and integrated AV components
- Diagnose and repair electronic components including control panels, amplifiers, signal processors, and connectivity infrastructure
- Provide technical guidance and user support for videoconferencing equipment, cameras, microphones, speakers, projectors, and display monitors
- Maintain and operate audio-visual equipment across conference rooms, training facilities, breakrooms, offices, and restaurants, ensuring optimal performance and minimal downtime
- Perform scheduled preventive maintenance and routine repairs on conference room systems, digital signage, BrightSign players, and display equipment
- Conduct regular system testing and quality checks to proactively identify and resolve potential issues before they impact users
- Deploy and configure new AV equipment including collaboration systems, digital signage, and display technologies
- Read and interpret technical documentation, schematics, wiring diagrams, and manufacturer specifications to determine proper installation and troubleshooting procedures
- Maintain accurate inventory records and documentation of all AV assets, configurations, and service history
- Collaborate with IT teams on network-related AV issues and system integrations
- Receive cross-training in security hardware systems (access control) and provide backup support as needed
- Communicate effectively with management, vendors, and end-users to ensure service excellence
- Participate in emergency response protocols and after-hours support rotation as required
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
