Operational Technology Infrastructure Analyst

Pembina Pipeline Corporation•Sherwood Park, AB

6d•Hybrid

About The Position

Pembina Pipeline Corporation is a dynamic energy transportation and midstream provider with over 65 years of experience. We own pipelines, gathering and processing facilities, and an infrastructure and logistics business. Our operations span the hydrocarbon value chain, offering comprehensive midstream and marketing services. Pembina values not only results but also how they are achieved, emphasizing values of Safe, Trustworthy, Respectful, Collaborative, and Entrepreneurial. We foster a diverse and inclusive working environment that provides employees with a positive and engaging work experience where they are recognized and empowered. We are committed to the safety of our communities, customers, contractors, and employees, believing all incidents are preventable and requiring compliance with all policies, procedures, and regulations, including our Life Saving Rules. Working for Pembina means working safely. Pembina's Information Services team manages and maintains the company's infrastructure, provides technical support, ensures data security and accessibility, implements new technology, develops strategies for future development, manages vendors, and ensures compliance with relevant laws and regulations. We rely on our talented people who continuously seek innovative ways to improve our processes and existing technologies. Our goal is to collaborate with customers and colleagues to implement cutting-edge technologies that enhance our work, maximize productivity, and reduce costs, thereby contributing to environmental solutions and addressing climate change challenges. We are building a diverse team of open-minded, adaptable, and innovative individuals to keep pace with the evolving world of technology.

Requirements

Degree, diploma or certification in computer science, computer engineering technology, network engineering technology, or electrical engineering is considered an asset.
Strong communication skills and the ability to work effectively with operational and technical stakeholders.
Experience supporting OT or SCADA systems in a high availability operational environment.
Hands on experience with AVEVA OASyS and/or AVEVA Enterprise SCADA preferred.
Working knowledge of Microsoft infrastructure (Windows 10/11, Windows Server, standalone and clustered implementations of Hyper V, Active Directory, WSUS, etc.).
Solid understanding of networking fundamentals and cybersecurity concepts.
Valid Class 5 Alberta driver’s license.

Responsibilities

Support Pembina’s safety culture of "Zero by Choice" and the “Life Saving Rules”.
Troubleshoot, resolve, and document issues across SCADA, MQTT, OT systems, and supporting infrastructure.
Test, coordinate, and deploy operating system, application, and firmware patches in high availability environments.
Support, maintain, and upgrade SCADA system platforms (AVEVA OASyS/Enterprise SCADA).
Administer and support MQTT middleware and edge systems, including brokers, clients, and Ignition software.
Install, configure, and maintain physical and virtual Windows systems (domain joined and non-domain joined).
Perform hardware installation, maintenance, and troubleshooting for servers, workstations, and operator consoles.
Maintain supporting infrastructure including Veeam backups, WSUS patching, and SolarWinds monitoring systems.
Adhere to cybersecurity principles and support the implementation of cybersecurity tools to protect OT assets.
Collaborate with vendors and internal teams to coordinate and complete upgrades, maintenance, and issue resolution in a safe and timely manner.
Manage user, group, and service permissions across OT domains and environments.
Administer virtualization platforms, including standalone and clustered Hyper V and ESXi environments.
Ensure regulatory compliance through adherence to processes and accurate documentation.
Contribute to the development of processes and procedures.
Participate in an on-call rotation and provide after hours or occasional off-site support for 24/7 operations.
Participate and support an equitable, diverse, and inclusive workplace.