Operational Technology Analyst
About The Position
As an Operational Technology Analyst with Edmonton Fire Rescue Services (EFRS), you will play a crucial technical role in ensuring the technology our emergency responders rely on operates seamlessly. While enterprise IT provides core infrastructure support, this position focuses on specialized operational systems, apparatus-mounted technology, and life-safety platforms. You will oversee hardware-software interoperability, platform stewardship, data flow configurations, and mobile device management across field platforms. Serving as the technical connective tissue, you will ensure critical end-to-end data flows function reliably—from dispatch to fireground accountability and reporting. You will also act as a key internal technical resource for major multi-year platform transformations, maintaining operational continuity through critical transitions.
Requirements
- Degree in Business Administration, Information Technology, or a related discipline, plus a minimum of four (4) years of relevant operational technology experience, including demonstrated ability to lead small-to-midsize initiatives; OR Post-secondary diploma in a related discipline with a minimum of five (5) years of relevant experience; OR Certificate in a related discipline with a minimum of seven (7) years of relevant experience
- Hands-on experience with system integration, data flow management between enterprise platforms, and diagnosing complex cross-system issues
- Demonstrated experience with Mobile Device Management (MDM) platforms in shared-device or field deployment scenarios
- Experience with platform migration projects, specifically assessing integration compatibility, migration planning, and multi-vendor testing
- Deep understanding of enterprise data exchange (mapping, APIs, authentication, error handling) and the ability to trace data end-to-end to isolate root causes
- Strong analytical capability to diagnose complex multi-party failures spanning vendors, networks, and internal platforms
- Working knowledge of SQL, database concepts, and ability to develop automated tools/scripts (Python, PowerShell, or equivalent) for validation and monitoring
- Strong ability to document architecture, communicate effectively with external vendors, and translate complex technical topics for operational field teams and collaborators
- Enhanced Police Information Check satisfactory to the City of Edmonton and the Edmonton Police Service
- Valid Alberta Class 5 driver’s license (or provincial equivalent) or higher
- Ability to arrange own transportation and, where appropriate, will be reimbursed in accordance with City of Edmonton policy. This may require the candidate to obtain business-use auto insurance
Nice To Haves
- Experience in a public safety, emergency services, or 24/7 operational environment
- Experience with Computer Aided Dispatch (CAD) systems, public safety technology, or incident command tools
- Experience managing vehicle tracking/telemetry systems (GPS/AVL, cellular modem fleets)
Responsibilities
- Administer the apparatus tablet ecosystem, including incident command software, vehicle extrication reference applications, digital mapping, and the CAD-to-field integrations that deliver dispatch, personnel, and tactical data to crews
- Oversee MDM administration for the apparatus tablet fleet, balancing municipal security standards with the operational realities of shared-device deployment across fire platoons
- Oversee Automatic Vehicle Location (AVL) platforms, cellular modem fleets, drone dispatch integrations, and traffic preemption/signal priority systems
- Act as the division’s technical lead for the multi-year CAD transformation project, collaborating with corporate IT and vendors to ensure data integrations, compatibility, and field data flows are successfully preserved or rebuilt through system migrations
- Troubleshoot and resolve Tier 2 issues across these platforms, support technology readiness at alternate operational sites, and participate in an after-hours on-call rotation for critical systems
Benefits
- Hybrid work arrangement
- Flexibility to work from both home and the worksite
- On-call rotation for critical systems
- Reimbursement for business-use auto insurance as per City of Edmonton policy
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
