Operational Technology Analyst

Central Hudson•Kingston, PA

2d•$73,000 - $171,300

About The Position

The Operational Technology Analyst is a member of the Operational Technology team, which provides technical and application support for industrial control systems and the technologies used to communicate with and secure those systems. These systems monitor, control, and optimize gas and electric transmission and distribution operations. The role is intended for candidates with an IT background and experience using an energy management system (EMS) product suite in a utility environment. The analyst serves as a liaison among cross-functional groups and supports control room operators to help ensure reliable energy service. The position provides configuration, testing, analysis, and operational support for all facets of the EMS. It also supports cyber-security compliance with internal standards and NERC CIP, contributes to storm restoration efforts, and demonstrates technical competence, collaboration, continuous learning, teamwork, integrity, and effective personal development and time management. The position has a career path with advancement opportunities within a job series; title and level are commensurate with experience. Applications are accepted until November 25, 2026. The stated pay range is $73,000–$171,300.

Requirements

Bachelor’s degree in Computer Science, Management Information Systems, Information Systems, STEM, or a related field, and relevant work experience in Information/Operational Technology. In lieu of a bachelor’s degree, an associate’s degree in one of the stated fields plus 3 years of related Information/Operational Technology experience, or a high school diploma or equivalency plus 5 years of related experience, will be considered.
Experience supporting large-scale software applications and related projects.
Excellent interpersonal, verbal, and written communication skills, with the ability to interact effectively with individuals at all levels in an interactive team environment.
Ability to troubleshoot problems quickly, partner with analysts to identify and implement solutions, determine root causes, and research potential solutions.
Ability to multitask, pay close attention to detail, and adapt to a variety of support environments and assignments.
Ability to understand business functionality and translate it into process flow diagrams, application requirements, and system design.
Ability to work off-hours and weekends when required and be available for scheduled 24/7 callout support.
Valid driver’s license.

Nice To Haves

Technical understanding and/or working knowledge of Windows Server, including Active Directory and SQL Server, Oracle Linux RHEL, and AutoCAD.
Experience with system integration, including developing strategies and implementing best practices.
EMS/SCADA experience in the utility field.
One or more recognized technical certifications, such as GIAC or SANS certifications.
Understanding of NERC compliance requirements.
Programming and scripting experience.
Experience in the energy and utilities or services industry.

Responsibilities

Configure, test, analyze, and provide operational support for all facets of the energy management system (EMS).
Provide support for the Supervisory Control & Data Acquisition (SCADA) system.
Provide end-user support and coordinate vendor fixes, system upgrades, and security patching.
Troubleshoot application-specific issues involving alarming and alerting.
Support interfaces, including ICCP and internal IT and OT systems.
Maintain onelines and database point mapping.
Develop and support custom programs and scripting.
Provide advanced application support, including state estimation, sequential controls, and operator training simulators.
Implement policies and procedures for asset tracking, information protection, change management, security monitoring, and controls and recovery to support compliance with internal cyber security standards and NERC CIP.
Act as a role model for technical competence, collaboration, continuous learning, and teamwork.
Take responsibility for personal development and time management, and set and achieve meaningful work goals and performance targets.
Demonstrate commitment to Central Hudson’s values by maintaining high ethical standards and promoting integrity, collaboration, and teamwork.
Provide support for storm restoration efforts.